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Contributor
HawaiianStyle
Posts: 59
Registered: ‎06-28-2011

Is the Chat Live function disabled on QVC.com

‎04-18-2023 11:26 AM

I tried to do a chat with Customer Service and seems to be disabled.  Is this something new?  Do I need to call customer service now?  Making it harder now to get a hold of customer service?

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DrKelli
Posts: 4,885
Registered: ‎03-10-2010

Re: Is the Chat Live function disabled on QVC.com

‎04-18-2023 11:55 AM

It's been disabled for awhile.  You;ll have to call customer service.  You used to be able to email the mods here--they were GREAT at helping solve issues!

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elated
Posts: 7,725
Registered: ‎06-09-2010

Re: Is the Chat Live function disabled on QVC.com

‎04-18-2023 12:08 PM

FYI, I just used chat live and it works great. Maybe ut is your device. I am using a Amazon Fire HD.

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Contributor
In Nebraska
Posts: 41
Registered: ‎01-23-2022

Re: Is the Chat Live function disabled on QVC.com

‎04-20-2023 11:00 AM

I just used the Chat feature to cancel a 4/1 order that still hadn't shipped.  Worked great and Agent was super helpful.  The Agents on Chat are the best and get issues resolved quickly.

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