Trusted Contributor
Posts: 1,513
Registered: ‎03-10-2010

I placed an order for an item a few days ago that was in-stock when I ordered - no waitlist or anything.  At first it was in process, then it went to backordered, then back to in process, once again to backordered,and last I checked it is now in process again.  What the heck is going on?  I've never had an item say it was backordered before.  

Valued Contributor
Posts: 744
Registered: ‎05-31-2018

@dompaul wrote:

I ordered someting on May 28th and it still hasn't been shipped, nor is there any reference to it although they got my money.

Orders are billed when they ship.

Respected Contributor
Posts: 4,417
Registered: ‎02-09-2016

Yes I have I also had where it was in process and it was changed to back order. You might want to and ask if this could be the case. I heard David say one day on a Sunday that they took more orders than they had of the item, I thought that probably happens alot.

Frequent Contributor
Posts: 82
Registered: ‎04-03-2010

Same thing for all my orders. I finally called about an item that I wanted to take on VayCay that was ordered in PLENTY of time for me to get it. It sat in the "in process" mode for days, so I called them asked what the holdup was got the "runaround". So I told them to upgrade the shipping to "Express" which I was willing to pay for and now it's going on day three and it's STILL saying "in process". Called again and was "assured" it would ship out this afternoon. I won't be holding my breath! I don't know what's going on at the Q but they need to do something about it!

Valued Contributor
Posts: 607
Registered: ‎05-23-2012

Just the opposite with me this week... I ordered a sheet set ($5.50 s&h) on Friday morning from, they shipped Sat. a.m. .... sheets were delivered Monday @ 2 pm (via UPS)....that's the key, it wasn't USPS, plus I live in PA.   That turnaround is unreal for me... never before has this occurred, normally 6-7 business days.