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12-21-2015 10:03 PM
I placed an order for a Judith Ripka bracelet on December 11th. The order went into the "In Process" category. Then on December 16th I got an email from Customer Service telling me that the bracelet was on back order & they may get additional stock, or they may not. I was upset as I had ordered the matching pendant & that had already been shipped & I was going to wear this jewelry for Christmas as it was my husband's gift to me. Then on December 17th, here is Jill Bauer & Judith Ripka presenting the bracelet in all sizes for immediate shipment along with the matching pieces, No mention was made on-air about back order & they stated how you could have it in time for Christmas. So I sent back a reply to the email stating that my bracelet was on back order & pointed out that it was on air on De ember 17th, 6 days after I placed my order on December 11th which still stated "IN PROCESS." Well in a couple of days I got a reply from a different person who stated they could not find the bracelet I was describing, but there was a Judith Ripka bracelet that I could order! --I guess that employee had already been drinking some eggnog & did not bother to read the emails attached. I wrote back again pointing out my order & finally got a reply stating that my package was being mailed out yesterday on the 20th. Well today December 21st at 10 pm Eastern Time, it is still in "IN PROCESS" status. I called Customer Service & a person told me "not to worry as I was not being charged for it!" CAN YOU IMAGINE? I ASKED TO SPEAK TO A SUPERVISOR & SHE TRANSFERRED ME--I TOLD MY WHOLE STORY ABOUT THIS ORDER., ONLY TO FIND OUT THAT SHE WAS NOT A SUPERVISOR, BUT WAS WITH Q CARD!!! NOW AT 10:05 PM, I AM WAITING FOR A CUSTOMER SERVICE SUPERVISOR TO CALL ME!
12-22-2015 07:39 AM
I feel your pain. I ordered two necklaces on December 10, stated In Process. Got the same email for one of the necklaces, only to see the necklace available for delivery by December 25. I also emailed. Also got a nonresponse disguised as a response basically saying, I have no idea where your necklace order stands. The second necklace no email was sent and still have received no necklace. Still In Process. I now have 3 Judith Ripka items, all guaranteed for Christmas delivery, two ordered on December 10, all still In Process. Where are all our Judith Ripka pieces!?!?!?!?
12-22-2015 02:55 PM
If you go on the Q's FB page and describe (more briefly, tho) your problem, believe me, you will get a rep to answer pronto. They hate that kind of publicity !
12-25-2015 08:25 PM
This is an update on Christmas Day. Every time I replied to an email from Customer Service,(in response to my email), a new ticket was opened as if this was a new issue for a Customer Service Rep. to deal with. The issue was never handled by the same CR. Even though there was a continuous chain of emails attached, they did not read their co-workers responses to me. Time after time I was told my package would arrive on December 24th even though it was in the "In Process" category since December 11th. I kept asking how in the world would it arrive on Christmas Eve when it was still in the "In Process" category on December 22nd? I was told things like even though it said "In Process"--It had already shipped by someone on the phone one day! Perhaps the Customer Service Reps are timed & rated for how long it takes them to handle a call?Finally, the category changed to"Shipped" on Christmas Eve-December 24th. So I did not receive my Christmas Present, & according to Tracking, my present is at a Shipping Facility in Georgia today Christmas Day! Only problem is that I live in California 3,000 miles away!
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