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Contributor
Posts: 38
Registered: ‎03-13-2010

IN PROCESS FOR 11 DAYS & COUNTING

I placed an order for a Judith Ripka bracelet on December 11th.  The order went into the "In Process" category.  Then on December 16th I got an email from Customer Service telling me that the bracelet was on back order & they may get additional stock, or they may not. I was upset as I had ordered the matching pendant & that had already been shipped & I was going to wear this jewelry for Christmas as it was my husband's gift to me.  Then on December 17th, here is Jill Bauer & Judith Ripka presenting the bracelet in all sizes for immediate shipment along with the matching pieces,  No mention was made on-air about back order & they stated how you could have it in time for Christmas.  So I sent back a reply to the email stating that my bracelet was on back order & pointed out that it was on air on De ember 17th, 6 days after I placed my order on December 11th which still stated "IN PROCESS."  Well in a couple of days I got a reply from a different person who stated they could not find the bracelet I was describing, but there was a Judith Ripka bracelet that I could order! --I guess that employee had already been drinking some eggnog & did not bother to read the emails attached.  I wrote back again pointing out my order & finally got a reply stating that my package was being mailed out yesterday on the 20th.  Well today December 21st at 10 pm Eastern Time, it is still in "IN PROCESS" status. I called Customer Service & a person told me "not to worry as I was not being charged for it!" CAN YOU IMAGINE?  I ASKED TO SPEAK TO A SUPERVISOR & SHE TRANSFERRED ME--I TOLD MY WHOLE STORY ABOUT THIS ORDER., ONLY TO FIND OUT THAT SHE WAS NOT A SUPERVISOR, BUT WAS WITH Q CARD!!! NOW AT 10:05 PM, I AM WAITING FOR A CUSTOMER SERVICE SUPERVISOR TO CALL ME!

Occasional Contributor
Posts: 11
Registered: ‎11-03-2012

Re: IN PROCESS FOR 11 DAYS & COUNTING

I feel your pain. I ordered two necklaces on December 10, stated In Process. Got the same email for one of the necklaces, only to see the necklace available for delivery by December 25. I also emailed. Also got a nonresponse disguised as a response basically saying, I have no idea where your necklace order stands.  The second necklace no email was sent and still have received no necklace. Still In Process.   I now have 3 Judith Ripka items, all guaranteed for Christmas delivery, two ordered on December 10, all still In Process.  Where are all our Judith Ripka pieces!?!?!?!?

Valued Contributor
Posts: 748
Registered: ‎05-24-2011

Re: IN PROCESS FOR 11 DAYS & COUNTING

If you go on the Q's FB page and describe (more briefly, tho) your problem, believe me, you will get a rep to answer pronto. They hate that kind of publicity !

Contributor
Posts: 38
Registered: ‎03-13-2010

Re: IN PROCESS FOR 11 DAYS & COUNTING

This is an update on Christmas Day.  Every time I replied to an email from Customer Service,(in response to my email),  a new ticket was opened as if this was a new issue for a Customer Service Rep. to deal with. The issue was never handled by the same CR.  Even though there was a continuous chain of emails attached, they did not read their co-workers responses to me. Time after time I was told my package would arrive on December 24th even though it was in the "In Process" category since December 11th. I kept asking how in the world would it arrive on Christmas Eve when it was still in the "In Process" category on December 22nd?  I was told things like even though it said "In Process"--It had already shipped by someone on the phone one day!  Perhaps the Customer Service Reps are timed & rated for how long it takes them to handle a call?Finally, the category changed to"Shipped" on Christmas Eve-December 24th. So I did not receive my Christmas Present, & according to Tracking, my present is at a Shipping Facility in Georgia today Christmas Day!  Only problem is that I live in California 3,000 miles away!