Q Talk

[kaydee50]

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@Q4u wrote:

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@castlenv wrote:

I rarely use the return labels if/when I return anything.  $6.95 is outrageous for clothing or jewelry.  I have spent less than 1/2 of that amount taking it myself to the post office.

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While a piece of jewelry may be shipped at First Class for half the price of the $6.95 label.... that doesn't include Insurance, which would be the sender's responsibility.  Depending on the value of the piece of jewelry it's approx $2.30 for every $50 of value which would put the cost of returning well over the QVC $6.95 cost.  Every time you ship a package without insurance you take the chance of it being lost.... and if it's lost without insurance you lose the item and still have to repay QVC for it.... just a warning....  

I sell on eBay and I insure all my more expensive items that I can't afford to lose.  The rest I self-insure and will refund the buyer and lose the item and it's sale.  Which has happened on occasion over the years..... 

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I rarely buy "expensive" jewelry that would need to be insured.  And if I did buy something expensive, it would be from a local store and not from a shopping channel.

[depglass]

All this is done to discourage returns.  Email me a return label?  I don't have a printer and I have no intention of getting one.  HSN has slipped in my mind.  The only thing I now buy from them is an occasional Benefit Cosmetics item. 

[Godsgirl 15]

I agree, the Q has the best customer service. Will not be ordering from Evine again. They sent me the correct item, but the invoice has someone else's name, address etc. on it.  When I contacted them, they acted like this was no big deal that my privacy and the privacy of the person on my invoice has been compromised.

[suzyQ3]

We have our business mail sent to a box we went in our local UPS store, so I always prefer UPS return labels and will choose it when offered a choice by some companies. I like that I can easily get it scanned and then have proof and tracking info. Fedex and USPS are a pain for me.

[esmerelda]

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@Trinity11 wrote:

Esme, when they don't provide a return label, they will email you one. Now that was a year ago but I called customer service and they were very accommodating...

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Thanks, @Trinity11.  But the time I called for a USPS label instead of the UPS label they did send, I was told I couldn't return it via USPS, even though that was how I received it.

The do provide labels for the returns I've wanted to make that have to go to CALIFORNIA, but they aren't prepaid...and haven't been inexpensive!

[Lipstickdiva]

It is my understanding that if an item is shipped directly from the manufacturer, no return label is provided.  

I often don't get return labels with Evine orders either.

[Venezia]

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@Marp wrote:

I made several recent purchases from HSN and each order had a return label, including the tracfone I ordered. 

Granted, some of the return labels are easier to spot than others.  The one for the fry pans is obvious with dark print and a reasonable size. The one for the tracfone is a small non-descript label with light printing located at the bottom right corner of the packing slip that is easy to miss.

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@Marp- Then they have made that change since I ordered and returned over six months ago.  Because, as I said, I phoned them to ask for a return label and was told they could not send me one and that I would have to return it myself (and they gave me the address).

They made it clear the Tracfones did not come with a prepaid label.  Maybe they got a lot of complaints and made a change.

I still have the original invoice - no return label of any kind.

[Barb114]

Never ever had a return problem with HSN. Always receive return labels on all orders.  Maybe some people have return issues because of where they live. I'm in So Fl no problem.

[Venezia]

Where a customer lives shouldn't have any bearing on whether or not he gets a prepaid return label.  I can't imagine a retailer basing returns policy on that premise.

QVC doesn't discriminate on that basis; why should HSN?  (And it's not like I live in Outer Mongolia.  I live in civilization; running water and everything!)

My feeling is that, possibly at the time, they simply didn't want to bear the cost of return shipping and put it on the customer.