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02-25-2015 04:10 PM
I ordered and received an OrYany handbag, mistakenly thinking it would be in new and unused condition. When I opened the box, I knew immediately that it should have been sold "As Is". It was not packaged properly and when I looking inside the handbag, the dust bag was missing. Also, there was minimal (acceptable) wear. I looked and the color I want is out of stock, and since it's a clearance item it won't be back. I liked it well enough to keep it if given a credit for the difference between new and as is. I called and spoke with a rep who could do nothing, asked for a manager and he said the same. I will be returning tomorrow.
It's so very unfortunate that this is what has become of QVC. I have been a customer for many many years and now have come to the end of my patience with the very poor Quality Control and the equally poor customer support. It has become insulting.
02-25-2015 04:38 PM
Having worked in QC I think I should tell you that not every single item is inspected. But I really object to sending out returns as new. I think a choice should be given to the customer and a reduced rate.
02-25-2015 05:26 PM
02-25-2015 05:38 PM
Hi SUHSE39,
Please email the Social Team at QVCSocialTeam@QVC.com with your account number and order number and we will see what we can do to assist.
Have a good day!
Kit/QVC Social Team
02-25-2015 08:21 PM
On 2/25/2015 Kit - Customer Care said:Hi SUHSE39,
Please email the Social Team at QVCSocialTeam@QVC.com with your account number and order number and we will see what we can do to assist.
Have a good day!
Kit/QVC Social Team
Kit, I think you might have addressed your comments to the wrong person. Suhse was not the OP.
02-26-2015 06:56 PM
On 2/25/2015 stevieb said:On 2/25/2015 Kit - Customer Care said:Hi SUHSE39,
Please email the Social Team at QVCSocialTeam@QVC.com with your account number and order number and we will see what we can do to assist.
Have a good day!
Kit/QVC Social Team
<p class="MsoNormal">Kit, I think you might have addressed your comments to the wrong person. Suhse was not the OP.
Thanks for pointing that out, Stevieb. It illustrates my point of the lack of attention to detail. It saddens me. I used to really enjoy shopping with QVC.
02-26-2015 07:26 PM
02-27-2015 05:22 PM
On 2/26/2015 jGalt said: To the OP, I hope QVC ended up taking care of you as they should have originally. Those of you who haven't receieved used items from QVC must not shop much here. I am a frequent clothes shopper at the Q and many many times I have received used items. I do think those items should have been discounted, but they never are. I live with it. But when I am unable to properly clean the garment, then I return them as defective. If the item is too gross to even touch, I return without even trying to clean..that has been rare. Folks, QVC definitely re-sends out returns.
Of course they re-send returned items. If the item is still in good condition that has no wear and/or tear on it, it can still be sold.
Do you honestly think that at any brick and mortar store, they don't do the same thing? Trust me, they do. If a customer returns an item, and it is still in good condition, no rips, tears, stains, etc, then it goes right back out on to the rack to be re-sold.
Why should QVC be any different from brick and mortar retail stores?
02-27-2015 05:46 PM
Oh no! How embarrassing!
Karliann - Sorry you had a poor experience. If you still need help, feel free to email us at QVCSocialTeam@qvc.com.
- Amy
02-28-2015 05:50 PM
Well, I guess when we are all done shopping there, they won't need a CS Department.
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