It may have to do with the worldwide hack....two hospitals were affected in Pa. My shopping experience is a minor irritation compared to hospitals and financial institutions being hacked....I just put it inprospective, my sketchers weren't as important as someone's medical care. My Apple Watch dialed 911 spontaneously after an SOS message appeared on Its face. My friend in IT said 911 services were hacked in the Metro NYC area and operators had to waste valuable time and resources verifying calls coming through to 911. The operator did verify with me that I did not need help. Then, I was worried why my watch displayed SOS and called 911...it monitors vital signs....not only that, my watch notified my niece who is one of my emergency contacts that I called for help....she was on a bus between NYC & NJ and Google map showed her my location which was not my home....she was frightened and just lost her Mom, my sister, 2 weeks ago. And, it went through my emergency contacts notifying each one resulting in calls and texts. Suddenly, my QVC order was forgotten....
Anazon also had a major hack and Apple....I'm sure it's not QVC's IT department being inferior...