Q Talk

[crazy4bears]

Just placed an order and got the same message like I did this past weekend. And the item that I had ordered on Saturday did not show up and when I did Q chat the rep told me that they were having to enter all the purchases and it would show up. Well it did but not at the one day only price and not on easy pay.

This was the Laura Geller lip duo so it's a one day and on easy pay so it most likely won't have the correct price or easy pay.

[Carol08]

I just chatted with a CS rep, and asked if she knew when the site would be fixed.  She said she has no idea.  I then asked about this weekend's programs......and she said she hopes so - but doesn't know for sure.

[Q4u]

Two days ago I put a LOGO item in my Cart.... didn't show up.  Good thing I double check my order status (just because) and there it was "in Process" instead.  I decided not to buy that $89 LOGO Bomber Jacket....  all I wanted was to be able to think about it for a little while...

So make it a habit to check your order status..... 

[Rose429]

I am sad that I couldn't say hi to Laura. I enjoy a lot of her products. Nearly impossible to order tonight anyway!!

[CareBears]

I had ordered two items on Saturday and before the system went down they still showed "In Process",  I hope the order is not screwed up?

[crazy4bears]

When chatted with Q chat the rep earlier in the week she changed my order to easy pays and refunded the difference of the charge and what the One Day Only price was. And my order has shipped.

[ChanelGirl]

Dear Q,

Consider investing in proper IT infrastructure to support your business or infrastructure/platform as a service that would be scalable. Amazon Web services is the gold standard - you should pay them!  You don't want to lose customers to Amazon  in other ways especially since they are taking over the world and increasing their fashion footprint.  But they are never down....so hmmmm.

This is is ticking your customers off and will impact the vendors adversely as we don't buy because you are down again!

Getting more ticked every time it happens.

[Leeny]

I sure can empathize with all your frustrations. I feel the same way. I tried to order a couple of Laura Geller items on the automated ordering line and was told in the "automated" voice to hold on and a rep would be with me as soon as they could. Then it would click off. I tried this several times and gave up. Now I tried to place an order on line and it doesn't go through. I think we have some major concerns in PA.

[Annabellethecat66]

They must be really, really loosing money!  This is frustrating.  It's been going on off and on for several days now.

You'd think they'd be able to get the problem fixed and it would STAY FIXED.  They must have access to some of the best repair people!

I tried to order something 3 times and couldn't get through.  All weekend I tried to order and had 'issues'.  I finally decided I didn't any of it anyway.  Just like a few minutes ago.

I'm saving money!

[Diggerdan]

Why do they continue the programming, actively promoting hundreds of items that the public isn't even able to SAFELY purchase (off & on since last Thurs - mostly off!) ?  I will not be buying ANYTHING on QVC until they issue a complete statement of what has happened!