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07-29-2015 08:58 AM - edited 07-29-2015 08:59 AM
@lainey1 Happy to help!
07-29-2015 11:45 AM
For about the past week, I've been having problems too... it's not every time, but it's a regular occurrence. First, when I hit respond, sometimes, the response text box will come up, but the blinking cursor doesn't. I then have to refresh the page and it usually comes up. Similarly, sometimes when I go to quote, the text I'm quoting will initially appear (usually in code form) but then disappear. Again, when I refresh the page, the quote tends to come up. Posting is getting a bit cumbersome, at best.
07-29-2015 01:53 PM
@stevieb wrote:
For about the past week, I've been having problems too... it's not every time, but it's a regular occurrence. First, when I hit respond, sometimes, the response text box will come up, but the blinking cursor doesn't. I then have to refresh the page and it usually comes up. Similarly, sometimes when I go to quote, the text I'm quoting will initially appear (usually in code form) but then disappear. Again, when I refresh the page, the quote tends to come up. Posting is getting a bit cumbersome, at best.
Thanks for the details regarding your experience @stevieb I am following up with our technical team to determine why this experience you are reporting is happening.
07-29-2015 03:39 PM
(((@lainey1))), I want to send a few cyberhugs to you! I didn't realize this wasn't resolved and just now saw your post to me. I hope this can be corrected. It has to be frustrating.
I hope he doesn't mind my adding his name to the mix, but @hckynutjohn has been reporting what sounds like a very similar problem with his account and I don't think he ever was able to get it resolved -- if that's the case, perhaps the Q Team can help him at the same time? (Apologies, John, if I'm mistaken about this -- let me know and I'll edit my comments.)
07-29-2015 04:11 PM
@Keyai-QVC wrote:
@stevieb wrote:For about the past week, I've been having problems too... it's not every time, but it's a regular occurrence. First, when I hit respond, sometimes, the response text box will come up, but the blinking cursor doesn't. I then have to refresh the page and it usually comes up. Similarly, sometimes when I go to quote, the text I'm quoting will initially appear (usually in code form) but then disappear. Again, when I refresh the page, the quote tends to come up. Posting is getting a bit cumbersome, at best.
Thanks for the details regarding your experience @stevieb I am following up with our technical team to determine why this experience you are reporting is happening.
Thank you, Keyai @Keyai... It's appreciated.
07-29-2015 07:54 PM
@Keyai I should also have noted the glitches I mentioned above also happen sometimes when I go to edit a previous post... Sometimes nothing will show up, sometimes code will show up and quickly disappear. Reloading usually solves the problem.
07-30-2015 04:57 AM
@stevieb wrote:For about the past week, I've been having problems too... it's not every time, but it's a regular occurrence. First, when I hit respond, sometimes, the response text box will come up, but the blinking cursor doesn't. I then have to refresh the page and it usually comes up. Similarly, sometimes when I go to quote, the text I'm quoting will initially appear (usually in code form) but then disappear. Again, when I refresh the page, the quote tends to come up. Posting is getting a bit cumbersome, at best.
I'm still having this problem a week later---so FRUSTRATING !!!
07-30-2015 08:26 AM - edited 07-30-2015 08:27 AM
@dooBdoo wrote:(((@lainey1))), I want to send a few cyberhugs to you! I didn't realize this wasn't resolved and just now saw your post to me. I hope this can be corrected. It has to be frustrating.
I hope he doesn't mind my adding his name to the mix, but @hckynutjohn has been reporting what sounds like a very similar problem with his account and I don't think he ever was able to get it resolved -- if that's the case, perhaps the Q Team can help him at the same time? (Apologies, John, if I'm mistaken about this -- let me know and I'll edit my comments.)
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Appreciate the cyberhugs and your follow-up.
To be honest, I don't think I'll hear back from QVC and felt foolish resending them my email again (7th time) - I only did it because Brittany-QVC asked me to. I would say more but don't want to risk this thread getting deleted or me getting banned. I'm sure you can imagine how I feel right now about the situation.
07-30-2015 10:22 PM
@keithsmom65 wrote:
@stevieb wrote:For about the past week, I've been having problems too... it's not every time, but it's a regular occurrence. First, when I hit respond, sometimes, the response text box will come up, but the blinking cursor doesn't. I then have to refresh the page and it usually comes up. Similarly, sometimes when I go to quote, the text I'm quoting will initially appear (usually in code form) but then disappear. Again, when I refresh the page, the quote tends to come up. Posting is getting a bit cumbersome, at best.
I'm still having this problem a week later---so FRUSTRATING !!!
I agree. It's getting to be more than a little annoying... And I don't plan on player browser roulette just to accomodate whatever the problem is...
08-11-2015 10:17 AM
@lainey1 wrote:
@Brittany-QVC wrote:Hi @lainey1
I am sorry to hear that. We definitely want to look into this for you, can you resend the e-mail today? I'll check the inbox and make sure that it gets seen. Also, can you tag me again when you've sent it? That way I can see if your e-mails are coming through.
Brittany
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Ok, I just resent the email titled Nickname Issue (Attn: Brittany) in the subject line.
I sent it to both QVCSocialTeam@qvc.com and Social.Team@qvc.com
Thank you again for your help with this.
Brittany-QVC
07-28-2015 01:03 PM
Hi Lainey1,
Just received it and responded!
Brittany
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Brittany, just wanted to give you an update on this. It's been 2 weeks since QVC received my last email. As of this morning, I never heard back from QVC at all.
At this point, I don't care anymore (and obviously neither does QVC). I just wanted to let you know since you were kind enough to try and help me with this. Case closed.
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