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Esteemed Contributor
Posts: 5,002
Registered: ‎05-23-2010

Have they stopped sending order confirmation emails?

[ Edited ]

For my last two orders, I did not get confirmation emails. Is this something new? I did get shipped emails.

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Super Contributor
Posts: 303
Registered: ‎07-05-2016

Re: Have they stopped sending order confirmation emails?

I received a confirmation for something I ordered on FREE Shipping Day.  It is still "in process".

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Esteemed Contributor
Posts: 5,605
Registered: ‎03-16-2010

Re: Have they stopped sending order confirmation emails?


@onliner wrote:

I received a confirmation for something I ordered on FREE Shipping Day.  It is still "in process".


I also received a confirmation email for a freee shipping day order, as well as an auto-delivery order that just came through.

 

I have noticed, though, that the last few confirmation orders first come through with no order information—just “thanks for your order”.  When I look at them later, all the order information shows up as usual.  Strange.

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Contributor
Posts: 23
Registered: ‎05-09-2010

Re: Have they stopped sending order confirmation emails?

they use to ship faster than they do now. Now its like forever.    I guess as you get older you slow down abit  LOL

I just go to my account and check the order.   You can always sign up with the USPS for notification of a package.

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Respected Contributor
Posts: 3,866
Registered: ‎11-06-2011

Re: Have they stopped sending order confirmation emails?

@Mindy D - I recommend checking your account settings to make sure that you are still opting in to receiving order email messages. There have been a few people asking about this on the forums lately; it seems that something happened in the system over the last couple of weeks that inactivated some people's notification settings. Just go to "My Account" and click into the "Communication Preferences" section to verify the email alerts you are subscribed to receive.

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Respected Contributor
Posts: 2,205
Registered: ‎07-27-2015

Re: Have they stopped sending order confirmation emails?

I have always received the order confirmation emails; however, the shipped notification may vary depending on where the item is shipped from.

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Respected Contributor
Posts: 2,012
Registered: ‎03-09-2010

Re: Have they stopped sending order confirmation emails?

I had this going on for awhile, finally called Customer Service and got it corrected.
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Honored Contributor
Posts: 40,884
Registered: ‎03-10-2010

Re: Have they stopped sending order confirmation emails?

I just received an order confirmation email.

New Mexico☀️Land Of Enchantment
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Esteemed Contributor
Posts: 5,002
Registered: ‎05-23-2010

Re: Have they stopped sending order confirmation emails?


@loriqvc wrote:

@Mindy D - I recommend checking your account settings to make sure that you are still opting in to receiving order email messages. There have been a few people asking about this on the forums lately; it seems that something happened in the system over the last couple of weeks that inactivated some people's notification settings. Just go to "My Account" and click into the "Communication Preferences" section to verify the email alerts you are subscribed to receive.


Hi loriqvc. Thanks. I followed your instructions and checked my settings. I am supposed to still be getting order confirmations and shipping confirmations. Today, an order I placed a few days ago showed up. There was no order confirmation email or shipping confirmation email.