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Occasional Contributor
Posts: 16
Registered: ‎04-09-2015

Gift Card won't work/register

My sister sent me a QVC gift card for Christmas, I rec'd it in the mail today.  I sat down to order my gift.  I selected 'Gift Card' for payment method, then hit 'continue' and got this message:  "This gift card has been redeemed"....?....interesting, since I just opened the card in the mail/envelope that it arrived in.  I called my sis and told her; also called QVC, they showed the same 'status' for this gift card number/security code.  QVC offered to forward my situation to 'corporate' but if QVC customer service is showing 'redeemed' in their computer, then I'm sure corporate will show the same thing.  Anyone have this happen?  My sister will be calling them today to trace it down, but...how strange.!  Merry Christmas , eh?  Woman Sad

Esteemed Contributor
Posts: 5,156
Registered: ‎03-11-2010

Re: Gift Card won't work/register

I've been reading for the last several years, how people use some electronic device to scan the number from gift cards. Hope QVC can honor ur card.

Esteemed Contributor
Posts: 5,616
Registered: ‎10-01-2014

Re: Gift Card won't work/register

They should definitely be able to track the redemption by product and user. It's not like the Q gift card is good anywhere else. They will get to the bottom of it, just keep pestering them.

No act of kindness, no matter how small, is ever wasted. - Aesop
QVC Customer Care
Posts: 2,867
Registered: ‎06-14-2015

Re: Gift Card won't work/register

@JanAZ 

 

To save you and your sister some time, I would be happy to see if I can assist you with this. Please send me an email to QVCSocialTeam@qvc.com so I may investigate.

Beth

Customer Care