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Super Contributor
pegomyheart
Posts: 388
Registered: ‎03-28-2010

Free Returns ?

‎09-24-2017 12:05 PM

I just exchanged a pair of Earth shooties, and re - ordered them in another size.  They ran very large. (A286799).  I was refunded the price of the order but not the shipping cost.   Was I supposed to re - order them on the return slip?   I didn't . I stated why they were being returned on the slip, but then went online and reordered them.  Did I mess up here- and that's why I didn't get my shipping costs refunded ?

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Valued Contributor
Jayhawk Girl
Posts: 551
Registered: ‎10-25-2011

Re: Free Returns ?

[ Edited ]

‎09-24-2017 12:15 PM - edited ‎09-24-2017 12:16 PM

Yes, you should have marked the return slip that you wanted to exchange not return.  Call CS and they will probably help you.

I love my family, my fur boys, my Jayhawks and accounting!
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Super Contributor
pegomyheart
Posts: 388
Registered: ‎03-28-2010

Re: Free Returns ?

‎09-24-2017 04:55 PM

Thank you.  I will try that.

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Free Returns ?

‎09-24-2017 05:12 PM

@pegomyheart

I am sorry that you were charged for the return postage when you exchanged A286799. I have refunded the $11.95 postage to the original payment method. You should see this within 3 to 5 business days.

Beth QVC

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Super Contributor
pegomyheart
Posts: 388
Registered: ‎03-28-2010

Re: Free Returns ?

‎09-25-2017 09:36 AM

Thank you, Beth.  I really appreciate it!

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