Exchange pains

bargainsgirl · ‎01-13-2012

I have only done an exchange twice and both times it was not easy! I got the items after 3 weeks but this last time I was partially refunded my 1st easy pay and charged again for the exchange. Now we'll see in a few days if they indeed corrected the problem....

alohakz · ‎03-10-2010

don't wait! call customer service

Kachina624 · ‎03-10-2010

@bargainsgirl. They don't charge anything for an exchange. If a mistake was made, that's what CS is there to explain or fix.

They can't help if you don't call.

New Mexico☀️Land Of Enchantment

rms1954 · ‎06-06-2019

@Kachina624 wrote:
@bargainsgirl. They don't charge anything for an exchange. If a mistake was made, that's what CS is there to explain or fix.

They can't help if you don't call.

Don't wait either

Desertdi · ‎03-13-2010

I gave up. I simply DO NOT BELIEVE their sizing chart.

♥Surface of the Sun♥

Beammeupscotty · ‎02-25-2024

I have the opposite problem. Twice I have received refund for an exchange item. Got the exchange AND refund. Sigh. Means I have to call them and make sure I am not charged TWICE.

One of the reasons I don't do easy pay anymore. Too much of a pain to figure out and keep track of everything.

Shelbelle · ‎03-09-2010

One big reason I stopped buying from te Q over 12 years ago, could not put up with returns and exchanges, I do buy from HSN, mostly Beauty items.

bargainsgirl · ‎01-13-2012

@alohakz wrote:
don't wait! call customer service

First thing I did of coarse!

bargainsgirl · ‎01-13-2012

@Kachina624 wrote:
@bargainsgirl. They don't charge anything for an exchange. If a mistake was made, that's what CS is there to explain or fix.

They can't help if you don't call.

I always call first thing when there is a mistake..

bargainsgirl · ‎01-13-2012

@Beammeupscotty wrote:
I have the opposite problem. Twice I have received refund for an exchange item. Got the exchange AND refund. Sigh. Means I have to call them and make sure I am not charged TWICE.

One of the reasons I don't do easy pay anymore. Too much of a pain to figure out and keep track of everything.

Absolutely. Easy pay does not work for me!!!