Re: EXCHANGES?!?!?!?!

Lila4Now · ‎08-13-2011

As I read peoples comments my concerns over how it would be handled seems true. I feel the hosts make it sound much more easy than it really is. They seem to say anything to get people to order, it doesn't matter if it's true, or not.

millieshops · ‎03-09-2010

I know my age puts me into a different category from many, but the power of a phone call is amazing - not just for casual retail but all kinds of our financial lives.

Lucylu12 · ‎10-12-2010

Well, I am doing my first exchange. I always print out the return label, I just feel it goes smoother than filling out the receipt label that comes in the package. I also emailed customer service to add a note that this order is indeed an exchange. Received a response that said they did that. The only reason I did that, is because it is an item I received on gold Rush day. If they refund it, for me to purchase it again, it is now $200.00 more. So I really need this exchange this happen. So we shall see. If I do get refunded, I will be calling customer service for them to correct it and emailing. There is documentation through emails and calls that I requested this to be an exchange. More times than not I am very very satisfied with the way customer service handles these issues. If need be I sure hope this is one of those times.

highmaintenancejan · ‎03-09-2010

And, while I'm ranting, why oh why does it take so long for their CREDITS to hit your credit card statements? Boy their charges hit within an hour, but the credits take a week or more!!!!!

webbgarner1 · ‎06-13-2017

@highmaintenancejan same thinh happened to me with an item

ScarletDove · ‎07-11-2010

@millieshopswrote:
I know my age puts me into a different category from many, but the power of a phone call is amazing - not just for casual retail but all kinds of our financial lives.

@millieshops Millie, I totally agree with you and a phone call SHOULD do the trick; but unfortunately today you never know the mood of the person on the other end of the phone, let alone your own mood, and too often it can be less than a productive conversation! I had a situation with an incorrect color Staub cast iron pot sent to me from Zwilling J. A. Henckels purchased through Overstock. Overstock was absolutely no help--all communication was confined to electronic, and they eventually dumped me on Zwilling to resolve the simple problem of getting the correct color. So, I called Zwilling, was very angry and apologized to the individual helping me for my distress due to the inability of Overstock to resolve the problem. I assumed the problem was with Zwilling since I received a different color, but it was not--it was the communication of Overstock to Zwilling. The interesting part was that this individual wanted to help and I think went out of her way to resolve the situation in order to calm and keep a customer. I had a lovely discussion with this company representative and she provided her company cell# to contact her once I received the replacement. She made a great impression on me and because of her excellent representation of the Zwilling J. A. Henckels, I will buy direct from them because of the quality service provided by their company. I have some Zwilling cookware, I love it, quality is superior and they distribute Staub cast iron. From now on, I buy my Zwilling cookware or Staub cast iron direct; will no longer purchase these items through Overstock! I was thrilled with the manner in which the error was corrected.

depglass · ‎03-10-2010

I've only had two returns in the past six months. They were those fair isle blankets I ordered for Christmas. I returned just for size, but didn't dare do an exchange because those colors might be gone by the time they got processed. So I just placed new orders. I usually order items separately so I have a correct slip and label for a possible return . I'm not one to order a fall wardrobe at one time. I buy by impulse.

grandma petes · ‎03-09-2010

@makenawrote:
I've never had a problem. You can always call first so they note it in their computers then there is no question.

I don't think there's "anything wrong with CS." It's a give and take thing. Communication is key.

I did call CS each time and was assured the next exchange would be fine.....fast forward....three more times, three more calls, and I received calls and emails from Beth at Customer Care.....all three times, item was returned, I was charged return shipping and had to wait for a refund.....communication did nothing to help....not once, but four times.

Lucylu12 · ‎10-12-2010

Happy to report my exchange is on the way. I do feel that printing out the return label from your order, works better than filling out the receipt with the order. Worked for me anyway. Thank goodness, because I was not going to reorder the necklace with it costing $200.00 more. So all worked out.