Q Talk

[Beth-QVC]

@highmaintenancejan

I would be happy to arrange your free exchange including monitoring the return....please send me an email to QVCSocialTeam@qvc.com and I will do my best to arrange a "carefree" exchange! 

Beth QVC

[highmaintenancejan]

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@Beth-QVCwrote:

@highmaintenancejan

I would be happy to arrange your free exchange including monitoring the return....please send me an email to QVCSocialTeam@qvc.com and I will do my best to arrange a "carefree" exchange! 

Beth QVC

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Thank you very much Beth!!  I did email you!!

[LilacTree]

They should include a small yellow (any color) sticker that we can apply to the outer label that says "exchange" on it.  And it should go to a separate station in the returns department.

[highmaintenancejan]

@Beth-QVC

Beth, did you get my email????

[Beth-QVC]

@highmaintenancejan

Yes I received your email, thank you! Did you receive a response from Kim at all? also when did you post the return back to us?

Beth QVC

[Magny]

Do you know how easy HSN exchanges are?  On each order summary in your account, on the right, where it says “Track Order”, it also says “Exchange Item”.When you click on it, it opens to a picture of the item, with all the possibilities for exchange.  Edit it, & send it back with their label.  They will send out replacement immediately, & will not bill you for it unless you don’t return either one.  Works great. ( I hope the poster who thinks this is a bad idea doesn’t horn in here.)

[highmaintenancejan]

@Beth-QVC  Thank you so much for calling me and your help.  My return is all set to go out Monday!!

Everyone...I want to let you know HOW HELPFUL Beth was...if you need to exchange something....get ahold of her....See below in one of the messages.  She walked me through it and is sending me out the exchange and I am returning my wrong size and it is all taken care of ....easy peasy!!  THANK YOU BETH QVC!!!!!!

They are working on fixing it...they have an automated warehouse that doesn't know a return from an exchange...I guess they need a different label.

[NickNack]

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@highmaintenancejanwrote:

@Beth-QVC  Thank you so much for calling me and your help.  My return is all set to go out Monday!!

Everyone...I want to let you know HOW HELPFUL Beth was...if you need to exchange something....get ahold of her....See below in one of the messages.  She walked me through it and is sending me out the exchange and I am returning my wrong size and it is all taken care of ....easy peasy!!  THANK YOU BETH QVC!!!!!!

They are working on fixing it...they have an automated warehouse that doesn't know a return from an exchange...I guess they need a different label.

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I'm worried about the shoes that I returned for an exchange.  I do hope they exchange them for me.  I did call customer service before returning them to have them make a notation on my account.

If they have an automated warehouse that doesn't know a return from an exchange they need to quit offering that as an option. The hosts definitely need to quit talking about the free exchanges if they don't exist or are this much trouble.

[Beth-QVC]

@NickNack

We are working on it...in the meantime would you like me to check on your exchange for you? If so just send me an email to QVCSocialTeam@qvc.com with the order number or item number of the exchange.

Beth QVC

[NickNack]

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@Beth-QVCwrote:

@NickNack

We are working on it...in the meantime would you like me to check on your exchange for you? If so just send me an email to QVCSocialTeam@qvc.com with the order number or item number of the exchange.

Beth QVC

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Thank you so much @Beth-QVC.  I just sent you an e-mail.