Many years ago, I watched alot; however this was when Kathy Levine, Lisa Mason and even Suzanne Runyon (sp?) were hosts. I found myself ordering Denim and Co., some of the no longer available items such as Cedar Canyon, Jessica Holbrook, CitiKnits, etc. were available.
These were in the times when if something needed to be returned, we received the original S&H back. Also, they would offer reduced shipping if one ordered more than one of the same item.
When one returned items, it didn't take what seems to be "forever" to receive the credit. Nowadays, that isn't the case.
A few times I had to return some items that didn't fit according to the size charts, and I used my own label (not their return label) and still got charged for using theirs. It took way too long to get the refund back for that and I had to prove it.
Now, with the prices and their offerings, I no longer buy anything. The Q, IMO, is not what it used to be.