Q Talk

[Susan-QVC]

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@RavensGirl wrote:

@Susan-QVC

I was wondering about the price changes as well.... I purchased A350635 on July 18th thinking the price wouldn't go lower, but now it's $10 less....can I get a credit for this?

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@RavensGirl   I did take a look at the order, the price dropped to $55.98, I've issued a refund of $14. 

Have a great Saturday!!

Susan

[RavensGirl]

@Susan-QVC 

Thank you!!

Excellent customer service!!

[NYCLatinaMe]

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@loriqvc wrote:

@NYCLatinaMe (and @Foxxee) - Having worked for a couple of very large companies, I can tell you that the discount rates are not as great as one might expect, especially if you're sending things via the USPS. We had fairly impressive discounts for two-day or overnight UPS shipping within certain parameters, but the USPS just couldn't cut much off its standard rates (except for non-package shipments like postcards or bulk mail). First-Class Mail in particular was almost the same rate for the company as for an individual; saving a few cents here and there helped, of course, but the overall annual savings wasn't that amazing.

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QVC does not send anything first class. They use ups parcel select, parcel select lightweight, ups mail innovations.  "overnight shipping" at qvc is like 4 days after one places the order and costs like $20.  I am guessing your large company was not a retail vendor mailing volume similar to QVC.

[loriqvc]

@NYCLatinaMe - Every piece of jewelry I've ever ordered from QVC has come via USPS First-Class Mail, and I've also received several kitchen gadgets and an accessory or two via that shipping method over the past couple of years. I actually like it when I see that items are coming straight through the USPS because it is typically the quickest delivery option from the Q for my area.

[NYCLatinaMe]

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@loriqvc wrote:

@NYCLatinaMe - Every piece of jewelry I've ever ordered from QVC has come via USPS First-Class Mail, and I've also received several kitchen gadgets and an accessory or two via that shipping method over the past couple of years. I actually like it when I see that items are coming straight through the USPS because it is typically the quickest delivery option from the Q for my area.

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You are very lucky.  Jewelry takes weeks to arrive at my home...

[Beth-QVC]

@Juniper2 

I will be more than happy to provide you with the price difference. Just tell me what item and when you purchased it.

Beth QVC