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09-13-2021 01:58 PM
Sorry... just need to vent. I've had an order on advanced order since July. It was supposed to ship early last month.
I emailed and received an email saying they can't solve problems by email. So I started a chat and it says chat wasn't open because the hours were between 7 am and 1 am. Well it's now 1:55 pm eastern time. Did i forget how to tell time? 🤬 This is why I don't order very much anymore..
09-13-2021 02:18 PM
@SimbaKitty You can call, number at the bottom of the page. 888-345-5788. Sometimes there is a wait, but it is better than chatting with no one.
09-13-2021 02:19 PM
@SimbaKitty . Try calling instead. I have never had a problem with customer service when I called. They are very nice people. 1 800 367-9444.
09-13-2021 02:26 PM
I have always had great success when I email qvcsocialteam@qvc.com. Quick response and they take care of any problem I've had. They're awesome!!
09-13-2021 02:28 PM
I just sent an email to the social team asking for a price adjustment and I got a response within 10 minutes. Their CS is excellent.
09-13-2021 02:47 PM
I can't say enough about the quick response from the social team. Always helpful without fail.
09-13-2021 03:05 PM
@SimbaKitty They tell you they can't solve your problem by email so you turn around and try to email them? How about following instructions and CALLING them? Must be a credit problem and you don't want to hear the bad news.
09-13-2021 05:13 PM
@Kachina624 wrote:@SimbaKitty They tell you they can't solve your problem by email so you turn around and try to email them? How about following instructions and CALLING them? Must be a credit problem and you don't want to hear the bad news.
@SimbaKitty said she emailed and they said they couldn't solve the problem by email. She started Chat and Chat was not available. Maybe Chat doesn't know time.
09-13-2021 05:31 PM
I did a live chat the other day and had no problem. CS was very helpful.
09-13-2021 05:57 PM
I have had good results with calling customer service. I would try that to resolve the issue if the other avenues aren't working for you.
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