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06-21-2024 05:59 AM
06-21-2024 06:33 AM
The cancel option has been gone for a long time
06-21-2024 06:39 AM
06-21-2024 06:59 AM
@RescueLover My experiece is that one ordered, you cannot cancel.
06-21-2024 07:05 AM
I have varying degrees of ability to cancel orders.
I have been guessing that it all depends upon how desperate Q is to "move" the item?
06-21-2024 07:20 AM
It also depends on whether the item is being shipped from the vendor. Some vendors have a longer cancel window than others.
06-21-2024 07:42 AM - edited 06-21-2024 09:37 AM
I had a Lug bag I purchased yesterday, but then needed to cancel it. It canceled just fine, but it was only about 5 minutes later.
So the cancel feature is not gone, but perhaps they reduced the time to do so dramatically.
06-21-2024 08:09 AM
@RescueLover Good Morning. I thought so would share what a Supervisor told me. I did not believe the CS so asked to speak to one.I was so shocked as only wanted to change immediately my CC number and could not? It was possible but complicated.
She told me some not all orders go through in MINUTES and be changed. It comes down to it depends on the item.
I order from Macy's and Pennys and have one half to one hour to cancel and they state that. One of the Q oddities that is so frustrating for customers. As we know preparing our order can go on for a long time.🙄
06-21-2024 09:02 AM
@I am still oxox wrote:The cancel option has been gone for a long time
Actually, it is sometimes possible to cancel.
06-21-2024 10:47 AM
I've noticed that too--and these days most orders go to a 2nd party, not to the QVC warehouse, who acutally does the shipping. I was told this by CS at Qvc--she said she can try to stop it but if not, to return it saying that you never actually ordered that item. I don't really order much anymore because of this issue as well as the s/h cost and time it takes to get to me.
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