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Trusted Contributor
Lisa now in AZ
Posts: 1,882
Registered: ‎03-11-2010

Re: Call Reps

‎12-03-2019 11:46 AM

I agree @sashamatthews, Amazon reps are amazing. The biggest difference with them is that they are empowered to do what needs to be done to address the issue and can resolve it on the spot. I have no hesitation ordering from them because, on those rare times when there is a problem, I know it will be fixed quickly and painlessly.

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Honored Contributor
Spurt
Posts: 36,746
Registered: ‎03-20-2010

Re: Call Reps

‎12-03-2019 04:23 PM

@AuntG wrote:

There must be a script some companies follow. Ever notice at the end of the worst call ever - where they did nothing to help you - they'll say "and is there anything else I can assist you with"?

@AuntG 

 

I love my employer and we have great benefits, but LOUSY service from our medical insurer....they always close phone conversations with the line, "we are here 24/7 to serve you and answer any questions".....the funny thing is they either don't know the answer OR will give you an answer but it turns out to be WRONG information.... Woman Frustrated

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
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