Q Talk

[eddyandme]

I went to cancel couple items I had ordered 'cause realized I didn't need two of the five tanks. Signed into order status and my order was not showing. However, those items were back in my cart.

Called C/S, explaining I had created a new order because the original one wasn't showing on my account.  I know it went through 'cause it took me to the receipt page, but had not copied it nor written down the order number. The rep suggested I wait a few minutes to see if it shows up; advised her had already done so and it didn't show.

Hate to return things - it's a pita.  But all she could do was to note my account not to charge return shipping in case I received the order - grrrr!

Just wondering if anyone else has experienced this today.

[Kachina624]

@eddyandme.   I've placed several orders this afternoon and have had no trouble with them.  They went through just fine.  I always immediately check as I have had your experience

[Blingqueen023]

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@eddyandme wrote:

I went to cancel couple items I had ordered 'cause realized I didn't need two of the five tanks. Signed into order status and my order was not showing. However, those items were back in my cart.

Called C/S, explaining I had created a new order because the original one wasn't showing on my account.  I know it went through 'cause it took me to the receipt page, but had not copied it nor written down the order number. The rep suggested I wait a few minutes to see if it shows up; advised her had already done so and it didn't show.

Hate to return things - it's a pita.  But all she could do was to note my account not to charge return shipping in case I received the order - grrrr!

Just wondering if anyone else has experienced this today.

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@eddyandme  You have duplicated your order.   I stopped ordering anything from qvc at midnight because of that problem.  Your original order will show up about two to three hours later.   This happens to me quite a bit with them  it’s nothing new and it probably won’t get corrected because this happens way too often.   

[eddyandme]

If I get a chance, @Blingqueen023, I'll check back later tonight - thanx.

They certainly should resolve this problem!  Fortunately, I haven't experienced this before.

[MarkeieMark]

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@Blingqueen023 wrote:

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@eddyandme wrote:

I went to cancel couple items I had ordered 'cause realized I didn't need two of the five tanks. Signed into order status and my order was not showing. However, those items were back in my cart.

Called C/S, explaining I had created a new order because the original one wasn't showing on my account.  I know it went through 'cause it took me to the receipt page, but had not copied it nor written down the order number. The rep suggested I wait a few minutes to see if it shows up; advised her had already done so and it didn't show.

Hate to return things - it's a pita.  But all she could do was to note my account not to charge return shipping in case I received the order - grrrr!

Just wondering if anyone else has experienced this today.

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@eddyandme  You have duplicated your order.   I stopped ordering anything from qvc at midnight because of that problem.  Your original order will show up about two to three hours later.   This happens to me quite a bit with them  it’s nothing new and it probably won’t get corrected because this happens way too often.   

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Exactly that happened to me lsat night, and CS was closed, but the sales rep helped and changed the first order to a different color when it finally showed up.

I never knew this before.

[Blingqueen023]

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@MarkeieMark wrote:

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@Blingqueen023 wrote:

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@eddyandme wrote:

I went to cancel couple items I had ordered 'cause realized I didn't need two of the five tanks. Signed into order status and my order was not showing. However, those items were back in my cart.

Called C/S, explaining I had created a new order because the original one wasn't showing on my account.  I know it went through 'cause it took me to the receipt page, but had not copied it nor written down the order number. The rep suggested I wait a few minutes to see if it shows up; advised her had already done so and it didn't show.

Hate to return things - it's a pita.  But all she could do was to note my account not to charge return shipping in case I received the order - grrrr!

Just wondering if anyone else has experienced this today.

---

@eddyandme  You have duplicated your order.   I stopped ordering anything from qvc at midnight because of that problem.  Your original order will show up about two to three hours later.   This happens to me quite a bit with them  it’s nothing new and it probably won’t get corrected because this happens way too often.   

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Exactly that happened to me lsat night, and CS was closed, but the sales rep helped and changed the first order to a different color when it finally showed up.

I never knew this before.

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@MarkeieMark  I’ve only experienced this with midnight orders.   It’s happened to me several times.   If I want to place an order in the middle of the night I now wait until morning to do it.   

[MarkeieMark]

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@Blingqueen023 wrote:

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@MarkeieMark wrote:

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@Blingqueen023 wrote:

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@eddyandme wrote:

I went to cancel couple items I had ordered 'cause realized I didn't need two of the five tanks. Signed into order status and my order was not showing. However, those items were back in my cart.

Called C/S, explaining I had created a new order because the original one wasn't showing on my account.  I know it went through 'cause it took me to the receipt page, but had not copied it nor written down the order number. The rep suggested I wait a few minutes to see if it shows up; advised her had already done so and it didn't show.

Hate to return things - it's a pita.  But all she could do was to note my account not to charge return shipping in case I received the order - grrrr!

Just wondering if anyone else has experienced this today.

---

@eddyandme  You have duplicated your order.   I stopped ordering anything from qvc at midnight because of that problem.  Your original order will show up about two to three hours later.   This happens to me quite a bit with them  it’s nothing new and it probably won’t get corrected because this happens way too often.   

---

Exactly that happened to me lsat night, and CS was closed, but the sales rep helped and changed the first order to a different color when it finally showed up.

I never knew this before.

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@MarkeieMark  I’ve only experienced this with midnight orders.   It’s happened to me several times.   If I want to place an order in the middle of the night I now wait until morning to do it.   

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@Blingqueen023 Yes, thank you.  The sales rep explained they do that for some computer reason or something after midnight.  That's what I get for snpier ordering at that hour.  

[GCR18]

Hum.  I haven't come across this.  When I get the conirmation, I don't look back at the order. I do miss the texts though.  I'd get one seconds after the confirmation.