Q Talk

[WindingRoad]

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@Carmie wrote:

I was always under the impression that you cannot return multiple items in one box if they were not sent to you in a single order.

You sent back three items in one box.  one was defective and should not  incur a shipping charge.  The other two would incur shipping charges because they were not defective.  

So, if you were charged for returning two items, you would incur two charges.

If you purchase something and use PayPal, they will refund your return shipping charges up to $30 for each return, up to 12 returns a year.  You have to sign up for that perk before you use it on their website.

Looks to me that you tried to save money on returns by packing three items together and it backfired. I don't know what items you returned, but it probably cost QVC more than $6.95 shipping for that box to be returned. How do they figure out how much the free shipping item cost and subtract that from the total they paid for total shipping?

You could have returned all three items sent back separately and and had all of your shipping charges returned to you by PayPal.  It would have cost you nothing.

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@Carmie  Yes, you can return multiple items in one package and you're only charged for the ONE shipping label( as long as it does not go over the allowed weight.  I was correct.  You still are charged the original shipping from QVc to you (except defective ones)  Thanks about the Paypal info.

[Love to Run]

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@DJs mom wrote:

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@Love to Run wrote:

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@Leeny wrote:

@WindingRoad

Boy,do I hear you on this one. This is the worst year I have had in regards to returns. Not having the breakdown on the packing slip/ invoice for EZ pays amounts and how many we have, is exasperating. 

I know one thing I am definitely done buying shoes from the Q. By the time you pay SH to get it and then SH to send it back it's costing me $14 to find out the darn things aren't worth keeping. I got a $.21cent credit today.  Almost laughable. Sure it's easy, but expensive.

As you can tell, I am not a happy camper either. I think it is about time to get back to brick and mortar stores and shop locally.  The push with EZ pays and 6 pays are just getting to be a pain.

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@LeenyI totally agree, especially with shoes. I'll watch the Q to see the presentation and the styling, then go right to 6pm, Zappos, or Amazon and get them at a lower price with free shipping and returns. They also need to clarify about the "free exchanges". Of course the exchange is free if the item is still in stock. If the size you need is no longer in stock you'll still be charged. No thanks. Amazon refunds my money as soon as the item is "posted" at the post office-- not once they've received the item--and my exchange is on the way.

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@Love to Run if you return something for an exchange and the size/color you need is not in stock you will not be charged the return shipping fee. 

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@DJs mom

Thanks! I called yesterday and was able to get a refund of my return shipping fee. I guess I have to make a practice of double checking, and calling if necessary, to make sure they're fulfilling their policy agreement.

[DJs mom]

@Love to Run you're welcome and I'm glad it worked out.