Linea by Louis Dell'Olio

[UhRose]

Is Synchrony Bank the bank associated with the QVC credit card? From a prior post, I am wondering if there is a connection. If it isn't, I will be checking my cc statements. I have experienced the extremely slow shipping. I noticed it first with returns and I usually use their prepaid labels. Now I am realizing that shipping times after purchases are extremely erratic and sometimes it is very slow. 

Thanks for posting your difficult situation @GraceCO . You may have saved many of us a great deal of money and time.

[GraceCO]

---

@UhRose wrote:

Is Synchrony Bank the bank associated with the QVC credit card? From a prior post, I am wondering if there is a connection. If it isn't, I will be checking my cc statements. I have experienced the extremely slow shipping. I noticed it first with returns and I usually use their prepaid labels. Now I am realizing that shipping times after purchases are extremely erratic and sometimes it is very slow. 

Thanks for posting your difficult situation @GraceCO . You may have saved many of us a great deal of money and time.

---

@UhRose 

Thanks for the kind words and support. If my experience can help others save money and time, all the better

Yes, Synchrony is the QVC credit card issuer.

I emailed the QVC social media team yesterday and now they're working on it. 

[sunshine45]

---

@DiAnne wrote:

@GraceCO 

I agree with you about the returns.  I have a return that arrived in Ontario on 7-12-19 and this is 7-24-19 and still no acknowledgement.  I just dread making that call to CS.  I guess I should have been paying more attention if other returns were credited to my credit card.  Another reason I have been shopping elsewhere.  

---

@DiAnne  dont call......use the email qvcsocialteam@qvc.com. they are usually very fast and efficient. i know it generally takes my refunds to show up around the 3 week mark once it has left my hands.

[Bubbles219]

I purchased the Bethlehem Lights window candles last year ~ believed they were indeed a  Christmas in July TSV or one of the "Christmas, return by January 31st" shows they have throughout the summer months..  Returned them during the month of January and QVC returned them to me, telling me they did not qualify for returns.  I contacted customer service multiple times to no avail.  Some reps said they were not part of those promotions, others said they were.  I got tired of the back and forth ~ and getting nowhere ~ gave up.  Probably what they hope people will do ~ but in any case, I  haven't ordered any CIJ items this year.  For those of you who do~ good luck if you should need to return them.

[TheOwl]

GraceCo: I am SO sorry for what you have already been through trying to straighten out your problem. I too can no longer take the hassle. After a terrible mess up in March over the lace jackets, which I ordered prior to the show and never received - QVC claimed the warehouse involved got over run with too many orders - my help came from the corporate office. It took almost 2 months but I did get 2 of the jackets initially, and waitlisted the 3rd one, which also arrived weeks after the initial snafu and a lot of CS calls. I have cut ALL of my Linea purchases down to 1 or 2 a month. Phasing out. It's August and just got the tropical horizontal topper. I feel awfully good about cutting my purchases down that drastically. We have 2 close family members with horrible cancers right now. 1 a little child and 1 an older brother and an older sister passed away last weekend. I just cannot take this kind of stress from QVC, even though I love Louis and Linea. Very best of luck untangling this particularly upsetting mess.

[TheOwl]

Oops, I meant to say "it's almost August"...

[GraceCO]

---

@TheOwl wrote:
GraceCo: I am SO sorry for what you have already been through trying to straighten out your problem. I too can no longer take the hassle. After a terrible mess up in March over the lace jackets, which I ordered prior to the show and never received - QVC claimed the warehouse involved got over run with too many orders - my help came from the corporate office. It took almost 2 months but I did get 2 of the jackets initially, and waitlisted the 3rd one, which also arrived weeks after the initial snafu and a lot of CS calls. I have cut ALL of my Linea purchases down to 1 or 2 a month. Phasing out. It's August and just got the tropical horizontal topper. I feel awfully good about cutting my purchases down that drastically. We have 2 close family members with horrible cancers right now. 1 a little child and 1 an older brother and an older sister passed away last weekend. I just cannot take this kind of stress from QVC, even though I love Louis and Linea. Very best of luck untangling this particularly upsetting mess.

---

@TheOwl 

I am so sorry to hear about the serious health issues in your family (no child should ever have cancer...) & my deep condolences on your sister's passing. At this age and stage with loss and suffering in our midst, the last thing anyone needs is hassles & stress. These particular ones we've had at QVC--that mean nothing in the scheme of things--are easily eliminated from our lives, as you have successfully done. I'm right there with you. Time is even more precious now and we don't want to waste another minute of it on empty & frustrating calls with a retailer. Thanks for your kind words and hugs to you. Be well.

[TheOwl]

Heartfelt Thanks Grace Co.  IN August 37 days after the death of mly sister, my oldest living brother died and we did not even know he was fighting cancer.  I have been heart broken this summerer.  Our big family of 8 is suddenly reduced to 3 and one of those has the terrible parotid cancer in his face.  The 7 yr old heads into her 3rd round of chemo next week and my brother with face cancer is going on 4th straight week of both chemo and radiation at same time having lost many weeks trying to recover after the original diagnosis and surgery in june before treatment could begin.  I'm always grateful for Louis's clothes in the midst of major trouble and sorrow.  Don't have to think about what to wear and look so much betteer than one feels.  Haven't been in many Linea "lines" thouh this summer..  We are calling it the summer of cancer and death and machinery malfunction at our home.  Tragedy and annoying costly repairs seem to pile upon each other.  Just trying to make it through this season of grief.  So nice to read your kind words.

[Biftu]

Returns are totally frustrating, not to mention how long it takes for a credit to be issued. After I checked on my recent return I saw that it had been 14 days since it was mailed.  I called CS and was told they never received it and I needed to contact the post office and file a claim.  I had proof of my return.  What a hassle!  I decided to call CS again before filing a claim as instructed and this time I got someone who just went ahead and credited my account.  We'll see.  Rather than wait for my bill I would like an email confirming the credit was truly issued, but was told I would just see it credited on my bill.  I rarely make returns, but after this situation I too will be rethinking purchasing.

[GraceCO]

@Biftu 

I feel your pain.

My problem didn't get resolved totally. I spent so much time trying to get my refunds actually credited to my CC, and at a certain point, the amount owed was no longer worth my time. All I got was repeated "form letter" emails, instead of an update showing progress on a resolution. Like Groundhog Day! Contacting the social team helps, but even then, it was frustrating and fruitless. I finally got one credit and gave up on the other. As a result, I have already scaled back on purchases, unless I'm 100% sure that what I'm buying will fit and not necessitate a return. With jewelry, if I'm on the fence, I won't buy it.

Life is too short for this aggravation from a retailer.