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Valued Contributor
Posts: 541
Registered: ‎07-13-2012

I see that the price has gone up. I'd like to exchange it for size. I will have to pay the new, more expensive price?

Trusted Contributor
Posts: 1,427
Registered: ‎03-02-2014

@1jac  - No, this should be an even exchange money wise.  Same price and no additional shipping charges either way.  The few times I've done this, it seemed to take a long time.  

Respected Contributor
Posts: 4,206
Registered: ‎08-08-2011

If it works correctly, you can exchange it for a different size for no additional cost.   Sometimes by the time your item gets back to the Q and they process it your requested size might be gone. Then you will get a refund. 

Regular Contributor
Posts: 213
Registered: ‎05-03-2010

@itsmagic ,

If they don't have your size for an exchange and you get a refund, does QVC charge you return shipping costs?  Thanks.

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Respected Contributor
Posts: 3,370
Registered: ‎06-06-2012

@Ms49r wrote:

@itsmagic ,

If they don't have your size for an exchange and you get a refund, does QVC charge you return shipping costs?  Thanks.



@Ms49r wrote:

@itsmagic ,

If they don't have your size for an exchange and you get a refund, does QVC charge you return shipping costs?  Thanks.


@Ms49r if QVC does not have your exchange in stock you will not be charged return shipping costs. You will be refunded everything you paid. They do sometimes get it wrong and charge you for return shipping. If this happens just call CS and they will refund the shipping. This has happened to me a few times, the most recent being last week. I called CS and they refunded the $6.95 shipping fee.

Valued Contributor
Posts: 595
Registered: ‎08-21-2011

@1jac  tell us about the size issue.  Do you think it runs small?  Large?

Valued Contributor
Posts: 541
Registered: ‎07-13-2012

@KKWA wrote:

@1jac  tell us about the size issue.  Do you think it runs small?

 

 I thought it looked a bit skimpy on the models, so I went up a size. I didn't like how it looked. I also did not like the workmanship on the edging. I've decided to return it. I'm hoping the riding jacket will work for me.