Linea by Louis Dell'Olio

[Tylerpoo]

The suit pants in mushroom, blazer in mushroom and port are now on backorder! they were ordered at least 6-7 hours before the 4pm show.  I know this has happened to me before and I usually get my items later most times as a return, but this practice is so unfair.  I'm tired of it and something needs to be done regarding overselling and fulfilling " orders on a first come  basis". So people who ordered after me during the show probably got their orders before I did!  Why??

[Seka]

@Tylerpoo Sorry to hear that your items are on backorder.  I have yet to figure out what the Q’s Order Fulfillment Process actually is - I sometimes think they don’t know either.  

I can only imagine the challenge we’re going to have when the Long Trench Coat, Sequinned Pant and Tuxedo Jacket get posted.

I hope your items do get shipped soon.

[CAcableGirl2]

@Tylerpoo  That is really strange.  Are you paying by credit card or check?  It makes me wonder if you are paying by check, if they figure to just sell them to those with credit card so they can get the money right away.  Since you are ordering several hours in advance, then your order should be one of the first ones fulfilled either way.  

Maybe try ordering through a live person.  Not sure why it would matter, but maybe the live orders get put in first before the on-line orders get processed?

If you can provide the item numbers, there are a lot of posters who are very helpful and will post if they see it back in stock.

[DiAnne]

@Tylerpoo

There does not seem to be any pattern.  I ordered as soon as the suits were posted and mine just shipped today.  

[GraceCO]

I'm sorry to hear this has happened. So frustrating! I've had the same experience, but usually wind up getting the items I ordered. Most times, I just stalk and reorder when my size pops back up & then I cancel the backorder. Good news is...most of us get our backordered items.

[Tylerpoo]

I always order by credit card, have ordered at midnight, have ordered days before, doesn't seem to matter! The fulfillment process is the problem. We shouldn't have to stalk an item that we order before it sold out. Those of you who ordered during the show, have your items shipped?  If they have shipped then you know there is a problem!

[CalGirl]

I placed my order for the Blazer in size 12 and size 14, as sooon as the product was available 9/7.  . ( Always use credit card).  Yesterday  I looked at my orders and the size 14 had shipped and the size 12 shows as backorder.  I called the Q this morning and they said there were not enought of that size available and backorder means they are trying to get more from the manufacturer.  This is the first time I have had something backordered.  I often place for 2 different sizes when I do not know which  one to  order and want to make sure I can get the right size. 

[culebra]

All of my new Linea stuff is being delivered today.  I am excited.  I purchased

Black jacket with petite pants

Muchroom jacket with petite pants

Mushroom swing cardigan 

Port jacket 

Since I purchased this past summer the ivory suit, I expect them all to fit like a dream.  i based my size orders on the fit of that suit.

[Tylerpoo]

Wow! Now I know why my pant sult  is on backorder, I will just have to be patient and wait for all the returns and release of checkholds.

[JustJazzmom]

Still waiting for port blazer to ship but Petite super ponte pants in port have shipped.