Shipping and Return Processing

violet runner · ‎06-16-2010

I have the tank with the swiss dot in pink mist I ordered STILL processing and it's been 5 days.

I contacted CS and I got a story that there was a system update glitch and they are trying to catch up. Funny, my ruched capris ordered the same day shipped 2 days ago and another item shipped yesterday. I am thinking they took more orders than they had and my "in process" will change to unable to fulfill or back order or whatever it is they do.

I have been seeing more and more complaints on the time it takes to ship an item. ( On FB ) and these forums. Returns can be better if we don't use their label . @Pearlee made a good suggestion to me the other day. And the time to see the credit back on my card has seemed to extend these days too. I do have Amazon Prime. Maybe my expectations have changed . But if they could meet somewhere close to that company I would be much happier.

Pearlee · ‎06-11-2011

@violet runner It most certainly takes longer for Q to process a return using Q's return labels. They go to a central location and Q has to pick them up - bunches at a time.

When I ship items back UPS (multiples in one box) it's so much cheaper and UPS gets them delivered in 2 business days - always - right to Q's dock and I have proof via tracking. I ship directly at UPS, not from a UPS store, where I also list out everything in the box by item number, in case there is any doubt about what got sent back in one box.

This shipping method is so much cheaper for clothing than the return labels if you are returning multiples..

Silver Fox1 · ‎08-14-2015

@Pearlee wrote:
@violet runner It most certainly takes longer for Q to process a return using Q's return labels. They go to a central location and Q has to pick them up - bunches at a time.

When I ship items back UPS (multiples in one box) it's so much cheaper and UPS gets them delivered in 2 business days - always - right to Q's dock and I have proof via tracking. I ship directly at UPS, not from a UPS store, where I also list out everything in the box by item number, in case there is any doubt about what got sent back in one box.
This shipping method is so much cheaper for clothing than the return labels if you are returning multiples..

@Pearleethis is wonderful, thank you so much for the tip !

Pearlee · ‎06-11-2011

@Silver Fox1 You are welcome. Depending on how many items I'm returning and the weight of the box, I've sometimes had things average out to $1.00 per return item!

It's almost always less than $2 for return item. Much less than !'s return label.

Silver Fox1 · ‎08-14-2015

@Pearlee wrote:
@Silver Fox1 You are welcome. Depending on how many items I'm returning and the weight of the box, I've sometimes had things average out to $1.00 per return item!
It's almost always less than $2 for return item. Much less than !'s return label.

OMG @Pearlee what a savings - can't thank you enough - one hundred hearts !!!!!!!!!!

violet runner · ‎06-16-2010

@Pearlee, best advice for returns. Now getting items to us!! And wouldn't you know, as I complained, my tank shipped! Ha!, I must practice patience!

Pearlee · ‎06-11-2011

@Silver Fox1 @violet runner and everyone.

I don't want to mislead anyone. UPS is expensive so you have to have multiples to make it worthwhile. The UPS cost depends on the box size, weight, and distance.

Since I live in the midwest, sending clothes back to Lancaster takes only two bus. days and the distance is relatively short for me. Those of you in Fla. or out west would have a greater expense to ship UPS to Lancaster. Cost is based on cubic inchnes taken up in the truck so the smaller the box the cheaper. I can't keep their standards straight so I have no "for sures" but I know the cost is based on what I say above. Let me just say that the time the items averaged out to $1 a piece, I was sending back quite a few items.

haddon9 · ‎03-09-2010

@Pearlee wrote:
@Silver Fox1 You are welcome. Depending on how many items I'm returning and the weight of the box, I've sometimes had things average out to $1.00 per return item!
It's almost always less than $2 for return item. Much less than !'s return label.

@Pearlee, I do the same thing...I save up several items and put them all in a box together. I make sure to place everything in the proper plastic bags that they came in and will add the invoices with each item.

I plan on returning 8 items from 4 different orders on Monday. I have a FedEx account and will ship them all back together. It will cost me about $12.00 or so to return everything plus I can see when they receive it through tracking. It only takes a day or two.

It's much cheaper & quicker to do it this way.

Silver Fox1 · ‎08-14-2015

@Pearlee wrote:
@Silver Fox1 @violet runner and everyone.
I don't want to mislead anyone. UPS is expensive so you have to have multiples to make it worthwhile. The UPS cost depends on the box size, weight, and distance.
Since I live in the midwest, sending clothes back to Lancaster takes only two bus. days and the distance is relatively short for me. Those of you in Fla. or out west would have a greater expense to ship UPS to Lancaster. Cost is based on cubic inchnes taken up in the truck so the smaller the box the cheaper. I can't keep their standards straight so I have no "for sures" but I know the cost is based on what I say above. Let me just say that the time the items averaged out to $1 a piece, I was sending back quite a few items.

Many thanks @Pearlee, I live in MA. so I think it will work for me, worth a try anyway.

divine · ‎03-09-2010

@Pearlee wrote:
@Silver Fox1 @violet runner and everyone.
I don't want to mislead anyone. UPS is expensive so you have to have multiples to make it worthwhile. The UPS cost depends on the box size, weight, and distance.
Since I live in the midwest, sending clothes back to Lancaster takes only two bus. days and the distance is relatively short for me. Those of you in Fla. or out west would have a greater expense to ship UPS to Lancaster. Cost is based on cubic inchnes taken up in the truck so the smaller the box the cheaper. I can't keep their standards straight so I have no "for sures" but I know the cost is based on what I say above. Let me just say that the time the items averaged out to $1 a piece, I was sending back quite a few items.

@Pearlee thanks! I'm on the west coast so I wonder if it would be a cost savings for me? I don't have a regular UPS facility near me but I do have a UPS Store close by. I think I may need to check with them and see how much a small box sent to PA would cost me.

Member Since 11/20/2008