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11-13-2023 07:02 PM
Just received my Vitamix from the TSV and when I took the base out of the box it sounds as if a screw or some kind of metal is rattling in the inside of the base. Has anyone else experienced this? I am so disappointed as I was looking forward to making healthy meals.
11-13-2023 07:44 PM - edited 11-13-2023 08:31 PM
Call CS to see if you can get a replacement. In the past, they would occasionally agree to shipping a replacement ahead of receiving the return, but you still have to return the bad one promptly. It's worth a call.
11-13-2023 09:04 PM
You might try talking with Vitamix customer service just to be sure what you're hearing is not normal before going through the ordeal of sending it back.
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