Posts: 48
Registered: ‎04-14-2013

Just received my Vitamix from the TSV and when I took the base out of the box it sounds as if a screw or some kind of metal is rattling in the inside of the base.  Has anyone else experienced this?  I am so disappointed as I was looking forward to making healthy meals.  

Honored Contributor
Posts: 22,326
Registered: ‎10-03-2011

Call CS to see if you can get a replacement.  In the past, they would occasionally agree to shipping a replacement ahead of receiving the return, but you still have to return the bad one promptly.  It's worth a call. 

Valued Contributor
Posts: 921
Registered: ‎04-20-2010

You might try talking with Vitamix customer service just to be sure what you're hearing is not normal before going through the ordeal of sending it back.