Kitchen

[BX Girl]

In January I purchased 3 sets of the 10 piece Nestable bowl and Zen Storage and already one of the tabs broke off a cover. I called the 800# and was told I need to mail in the broken piece with a copy of the invoice at my own expense. They would not accept a photo online as proof of the damage.

Given that there are a total of 30 covers and 140 tabs, this seems costly and impractical.

In the name of good customer service, I wonder if QVC can use their clout to streamline the replacement process.

[Venezia]

Several years ago the Q offered a Lock'n'Lock carousel as a TSV, which contained a mix of round and square containers in two different sizes. I thought it seemed a good idea so I bought two.

I will never buy this product again. Every single one of the tabs on the square containers broke off - every single one! At the time the customer service number wasn't that easy to find and eventually I decided to use them until they were no longer "useable" (didn't take long), as tab after tab broke.

The strange thing is, the round covers are still okay. But worth the money? No way. There are far better products out there.

I would definitely try to contact QVC about this and see if they can do anything, but I wouldn't hold out much hope. (ETA: If you only bought them in January, the Q might let you return them for a refund. I'd call immediately.)

[BX Girl]

Thanks. Yes, I contacted customer service and they will allow me to return the whole set, but missed the point of my query which was to be able to get just the broken lid without making it so inconvenient.

I gave one set to my daughter but still have two sets. I guess I will reluctantly send back the one with a broken lid at QVC's expense, but this all seems so wasteful.

[KYToby]

Asking you to return a broken piece and provide proof of purchase is not bad customer service in any way. Many other companies would require the same thing in order to replace an item via warranty.

While providing a picture may seem like an adequate solution, a picture does not allow LnL (or any other company) to inspect the damage to determine if the product itself is faulty or if the issue is misuse on the customer's part.

[Tissyanne]

I have never heard anything positive about Lock n Lock customer service, Chris touts that any problems will be taken care of right away. I have not personally called them, but I have had tabs break off.

[Tissyanne]

On 2/20/2015 KYToby said:

Asking you to return a broken piece and provide proof of purchase is not bad customer service in any way. Many other companies would require the same thing in order to replace an item via warranty.

While providing a picture may seem like an adequate solution, a picture does not allow LnL (or any other company) to inspect the damage to determine if the product itself is faulty or if the issue is misuse on the customer's part.

Perhaps, but they should have mailed her a postage paid label. That would be acceptable. I just received a broken spatula from Walmart, and they wanted a photo emailed. They sent a replacement, and it was also broken. I called them, and received an instant credit. That is acceptable customer service.

[Coquille]

I love L&L. My daughter calls me the L&L lady. My entire kitchen is filled with it. I don't buy much of it any longer because of the bad customer service. Sometimes, I find a pc. here or there for maybe $3-4 dollars. QVC has told me that they would take the product back but if it is only one pc...... It's frustrating. Stay well.

[mousiegirl]

I have many lids with one missing tab, but the lids still work.

[Kachina624]

I imagine it's inconvenient for a reason...to discourage returns. Most people would probably consider it too much trouble. Temptations does the same thing.

[4uthebest]

On 2/20/2015 KYToby said:

Asking you to return a broken piece and provide proof of purchase is not bad customer service in any way. Many other companies would require the same thing in order to replace an item via warranty.

While providing a picture may seem like an adequate solution, a picture does not allow LnL (or any other company) to inspect the damage to determine if the product itself is faulty or if the issue is misuse on the customer's part.

Many other companies also would honor their warranty by replacing the product and not even asking for original back realizing off shore production QA is not the best.