Need help with Vitamix

imagemd · ‎03-13-2010

I was making a smoothie with my Vitamix I purchased from QVC in Jan. 2012. It started smoking from the base and smelled horrible. I turned it off and unplugged it. I called Vitamix today and thank goodness it is still in the 5 year warranty. So they are paying shipping both ways and fixing or replacing. Here is my delema....By Jan. 23, if I want an additional 3 year warranty, I need to pony up $120. If it breaks again and I have no warranty, it costs me shipping and repairs. And then in 3 more years, another who knows how much for a warranty and so on. What would you do?

Laura14 · ‎06-09-2014

I'm so sorry! I would die if mine broke that quick.

I personally would put the $120 towards a new machine, if necessary. If it breaks a second time, I wouldn't want it in my kitchen anymore and would go with a newer, hopefully more reliable, model.

jaxs mom · ‎04-18-2012

I wouldn't buy an extended warranty. That's just me. Mine is older than yours and I haven't had any issues with it.

Don't Change Your Authenticity for Approval

Blondelle · ‎03-09-2010

The most Vitamix charges for an out of warranty repair is $169. I don't think that difference is worth buying the warranty. If the same issue reoccurs I think Viamix would fix it again at no charge or reduced charge.

depglass · ‎03-10-2010

I never buy extended warranties either. If I've had that much trouble during the original warranty period (as with my frig and dishwasher) I just replace them. Ironically the Maytag people have straightened out the frig problems in my new one (I loved the configuration). The dishwasher was so bad I replaced it with GE. Now I'm sorry because when the Maytag was working it was fabulous. Everything came out spotless, dried on gunk and all.