Jewelry

[Luvtoshopathome]

I just received a defective oryany bag. The zippers were sewn in all wavy, there is a large crease in the middle of the bag and the handles are so short you could never get them on the crook of your arm over a jacket or coat. When the bag was presented on air, the host and the models had them on that way but, of course, they are very skinny and they didn't have coats on! I hate misrepresentations on air (and there are many) then you have the bother of returning and then you get "the letter"!

[Favorite Son]

I ordered the Bixby leather bracelet with the little ring that opens. I received a bracelet with a ring that opened, but it wasn't the ring that was photographed or described. It looked like the ring for a different manufacturer was somehow added to the bracelet at the factory, or whatever they call the manufacturing location at these Asian places where they make all the jewelry that is sold here. In the bag it looked all right, but once you pulled it out you could see that it just wasn't the right item.

[Deb707]

On 3/8/2014 kachina624 said: You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

Done. I called CS to alert them that I was returning a defective item and they assured me I would not be charged return shipping. I will definitely keep on top of that because even though they say that it's been noted ""in my file"" for the specific item they always do charge return shipping. For each of the items I have returned due to damage or defects I've always had to call to remind them to reverse the s&h deduction from my refund. I used to work in customer service many moons ago for a large electronics chain in the tri-state area and we had the same issues. The bigger the company is/gets the easier it is to mess up on the details. It's annoying that the customer has to keep calling to remind the vendor to do the right thing 'tho...

[Deb707]

On 3/8/2014 pistolino said:

Nothing turns me off more than being excited about getting something and it arrives damaged or broken. Ugh.

I had that experience yesterday, not with the Q, though. A ring I bought arrived with one of the stones sitting at the bottom of the jewelry bag. Back it went.

ITA. The anticipation is there, the item arrives and bam! the excitment is dashed because the item arrived defective. And as another poster said, not every item can be inspected by QC so in this instance the blame will lay squarely on the maufacturer of the bracelet (China, unfortunately) for letting it slip though the cracks... I called CS to reorder this bracelet and I'm now wait listed for a replacement. More disappointment.

[Deb707]

On 3/9/2014 luvtoshopathome said: I just received a defective oryany bag. The zippers were sewn in all wavy, there is a large crease in the middle of the bag and the handles are so short you could never get them on the crook of your arm over a jacket or coat. When the bag was presented on air, the host and the models had them on that way but, of course, they are very skinny and they didn't have coats on! I hate misrepresentations on air (and there are many) then you have the bother of returning and then you get "the letter"!

Oooooh! The LETTER!! Are you referring to the "shaming" letter? Why do they even bother sending one out?! Getting that letter has never discouraged me from returning an item. If they don't want returns they should be CERTAIN of the quality of the each item before it gets shipped to the customer.

[ilovedaisies]

We ordered a Jim Shore St. Francis statue. There is supposed to be a bird just lighting on his finger. Both wings were broken off the bird but there was only one wing in the package. I couldn't get a replacement because they went to ""wait list.""

[Luvtoshopathome]

On 3/9/2014 Deb707 said:

On 3/8/2014 kachina624 said: You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

Done. I called CS to alert them that I was returning a defective item and they assured me I would not be charged return shipping. I will definitely keep on top of that because even though they say that it's been noted ""in my file"" for the specific item they always do charge return shipping. For each of the items I have returned due to damage or defects I've always had to call to remind them to reverse the s&h deduction from my refund. I used to work in customer service many moons ago for a large electronics chain in the tri-state area and we had the same issues. The bigger the company is/gets the easier it is to mess up on the details. It's annoying that the customer has to keep calling to remind the vendor to do the right thing 'tho...

Deb I totally agree. I always have to call when I don't get my shipping refunded on defective items even though I call CS and they assure me it will be done. Sometimes it just makes you wonder! You have to keep on top of every order you return and it does become extremely frustrating.

[Deb707]

On 3/9/2014 luvtoshopathome said:

On 3/9/2014 Deb707 said:

On 3/8/2014 kachina624 said: You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

Done. I called CS to alert them that I was returning a defective item and they assured me I would not be charged return shipping. I will definitely keep on top of that because even though they say that it's been noted ""in my file"" for the specific item they always do charge return shipping. For each of the items I have returned due to damage or defects I've always had to call to remind them to reverse the s&h deduction from my refund. I used to work in customer service many moons ago for a large electronics chain in the tri-state area and we had the same issues. The bigger the company is/gets the easier it is to mess up on the details. It's annoying that the customer has to keep calling to remind the vendor to do the right thing 'tho...

Deb I totally agree. I always have to call when I don't get my shipping refunded on defective items even though I call CS and they assure me it will be done. Sometimes it just makes you wonder! You have to keep on top of every order you return and it does become extremely frustrating.

It also makes me wonder how many customers don't call to have return s&h refunded or aren't aware that they're being gyped out of a full refund... Be vigiliant people! The vendor cannot (always or ever!) be depended on to follow through on something such as this even if it's as plain as day.

[pistolino]

On 3/9/2014 Deb707 said:

On 3/8/2014 pistolino said:

Nothing turns me off more than being excited about getting something and it arrives damaged or broken. Ugh.<br /> <br /> I had that experience yesterday, not with the Q, though. A ring I bought arrived with one of the stones sitting at the bottom of the jewelry bag. Back it went.

ITA. The anticipation is there, the item arrives and bam! the excitment is dashed because the item arrived defective. And as another poster said, not every item can be inspected by QC so in this instance the blame will lay squarely on the maufacturer of the bracelet (China, unfortunately) for letting it slip though the cracks... I called CS to reorder this bracelet and I'm now wait listed for a replacement. More disappointment.

OMG that's even worse, when you have to go on waitlist because yours is damaged.

It just takes all the joy out of getting something new.