Re: Order Screw Up

Bird mama · ‎03-12-2010

Sparkle- I went through a circus act with the Q last year when I ordered an irish bud vase (with a bird on it, of course). They sent me an ugly luminara candle instead. I called customer service and was advised to mail the candle back, they would re-ship the bud vase right away because I bought in on a promotional lower S/H event. So I get the bud vase and two weeks later get another bud vase from the returns department - which didn't know the CSR shipped the bud vase the first time around. This went on for a month.

There are times when you must speak, not because you are going to change the opposing side, but because if you do not speak, they have changed you.

sparklestar · ‎03-09-2010

On 2/18/2015 Bird mama said:
Sparkle- I went through a circus act with the Q last year when I ordered an irish bud vase (with a bird on it, of course). They sent me an ugly luminara candle instead. I called customer service and was advised to mail the candle back, they would re-ship the bud vase right away because I bought in on a promotional lower S/H event. So I get the bud vase and two weeks later get another bud vase from the returns department - which didn't know the CSR shipped the bud vase the first time around. This went on for a month.

It's just not worth the aggravation. One simple order should not be that big of a hassle.