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02-26-2015 01:07 AM
I cannot believe they actually sent the earrings back to you...it would seem like less trouble just to keep them even if they were a few days late...they should go by the post mark on the item. I've never had any trouble returning things to HSN. I'm shocked they would be so petty over a few days...
02-26-2015 12:20 PM
On 2/24/2015 Shelbelle said:EVINE also says they must have returns back within 30 days of purchase.
EVINE is 30 days from the day you receive the item. It's stated in the returns policy.
It used to be 30 days from the day that was on the invoice but that was changed quite awhile ago when they were still ShopHQ and Evine kept the same policy.
02-26-2015 12:22 PM
It's 30 days from the day you receive the item as stated in their policy which is on their website. However, they do know when you receive the item and I believe they allow for X number of days from then for it to get back to their warehouse.
They are very particular and I had something sent back to me that I attempted to return because it was 2 weeks past the return deadline.
02-26-2015 07:49 PM
On 2/24/2015 Day1128 said:I found out today that HSN does not provide a customer 30 days to try an item and still return it. I bought a pair of earrings and returned them with 30 days of receipt. HSN shipped the earrings back to me with a letter stating that items have to be returned within 30 days of PURCHASE. Depending upon how long HSN takes to get the item to the post office, and how long the post office takes for delivery, a customer may have 21 days or so to review an item. I guess I should have read the policy a little closer about returns, since each item will have a different amount of time that a customer may try it before having to return it, based on how quickly HSN sends the item out and how soon delivery is made.
WOW- I never heard of that happening before. Definitely contact a supervisor- I've always found them to be generous with the 30 days- a few days over didn't matter!
02-26-2015 11:07 PM
02-27-2015 10:40 AM
Not sure why your invoices are not reflecting the total breakdown of the purchase (shipping, tax, etc along with purchase price) They are always on every one of my purchases unless I do specify it is a gift in which case they then send an invoice minus that info.
Everything I have bought up to now has included all charges and the breakdown of payments if I use flex pay. You might want to call and ask CS why your invoices don't reflect that info.
I think a reliable guideline to use for returns to HSN is to make sure you have it in the mail the following month either before or by the date they show on your invoice that it was shipped out. I guess they could get hung up on a 31 day month but haven't ever had an issue myself. I do usually mail a day or two earlier (i.e., I had an order that they shipped out to me on 25 January and it was in the mail by 23 February since Jan is a 31 day month) HSN is usually pretty quick in getting orders shipped almost immediately so I just check the date they list as their ship date and make sure I have it en-route by that date (or the day before) the following month.
I have read that HSN is enforcing the return dates a bit more now than they have in the past so it's probably wise to not try to push it.
02-27-2015 10:44 AM
On 2/26/2015 ibb38 said:On 2/24/2015 Day1128 said:I found out today that HSN does not provide a customer 30 days to try an item and still return it. I bought a pair of earrings and returned them with 30 days of receipt. HSN shipped the earrings back to me with a letter stating that items have to be returned within 30 days of PURCHASE. Depending upon how long HSN takes to get the item to the post office, and how long the post office takes for delivery, a customer may have 21 days or so to review an item. I guess I should have read the policy a little closer about returns, since each item will have a different amount of time that a customer may try it before having to return it, based on how quickly HSN sends the item out and how soon delivery is made.
WOW- I never heard of that happening before. Definitely contact a supervisor- I've always found them to be generous with the 30 days- a few days over didn't matter!
I've found HSN to be generous with their return policy, too. I rarely return items & almost always call them to let them know when I am returning something.
02-28-2015 04:30 PM
UPDATE to my original post.
I did contact HSN and they were very helpful. The vendor (not HSN) sent me a letter when they returned the earrings to me that I had returned, and the vendor stated 'the warranty expires 30 days after the date of purchase.'
HSN advised me that this is incorrect. Their policy states '30 days from receipt of item.'
I was happy to hear this and to get this confusion corrected. HSN provided a quick response and helpful information to me.
02-28-2015 04:34 PM
Good to hear that. HSN CS is great.
03-30-2018 10:29 AM
This post has been removed by QVC because of thread bump.
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