InsideQ

[cjm61]

They have a way of recovering all your information if you lose your phone @kaydee50 . I accidentally threw mine away and I was able to receive everything I had on the phone with the exception of what I acquired within the last 24 hours due to not updating it. 

[FranandZoe]

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@Puppy Lips wrote:

My mother never learned how to use a computer or a cell phone.  She died 5 years ago.  She got along just fine without either of those things.  I would never chastise anyone or tell them they would be left behind if they did not keep up.

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@Puppy Lips   Certainly not "chastising" anyone for not having a printer.  But when people complain about how QVC isn't providing return labels a printer may be the answer.  

[geezerette]

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@FranandZoe wrote:

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@blondegirl wrote:

My mom doesn't drive. She doesn't have a printer and doesn't need a printer, and wouldn't know what a QR code was if it bit her in the a**. She needs a return label to return something simply. The mail man that shows up at her house isn't going to scan a QR code. It's ridiculous considering that, despite what QVC would like their target audience to be, the folks who have kept them in business were not considered when a decision to get rid of the labels was made.

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@blondegirl   People have to keep up with the times.  With technology.  Or get left behind.

I recently was making a return to QVC and there was no return label online - thought they were emailing me one but instead they sent UPS to pick up my package.  The UPS man scanned my package and gave me a receipt.  That surprised me.  

So who knows what the "mail man" might be able to do.

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The mailman might be able to scan the QR code, but I doubt he would be able to print out a return label like the post office can.

This is a problem for some of the older or disabled folks at home that still do shop at QVC perhaps (gasp!😱) even ordering by phone.

@blondegirl , Unfortunately, your mother would have to call customer service and request they send her a paper return label (not a QR code) by mail so she could return.  Or hopefully, you could help her with printing one out if you have a printer.

This isn't something just QVC has adopted.  Many, if not most, online retailers don't include paper return slips anymore.

I think it would be great if QVC (and other retailers) gave us an option at checkout whether we want a paper return label included with our order.

[TW]

It's not only customer service.  QVC practices these days border on fraud.  They advertise free shipping today.  I checked an item yester day and it was $99.99 plus shipping and handling.  Today it's listed for $104.99 and supposedly "free shipping".  In my book that's deceiving the customer.  I can't stand companies that think they can cheat their customers.  This is fraud!  Unfortunately so many stores have closed and in my area I am forced to shop online.  Companies like QVC take advantage of this and need a reminder that without our purchases you will not exist!  

[LizBennett123]

I don't have a printer, no need for one. I can go to my library, and use their computer. I agree with the original poster, there should be return slips with Every order. Part of their guarantee policy. I don't do Q codes either. Keep it simple.

[San Antonio Gal]

Regarding labels @White Picket Fence , QVC was the only one that sent a label with all the online Christmas shopping I did.  I don't want labels because I have a printer if I need to return something.

I did not receive a label from any of these retailers:

Macy's

Lands End

Target

Walmart

Amazon

Banana Republic

Old Navy

******'s Sporting Goods

[Tomboy]

I agree with you about the return labels.  I do have a printer and print my own return labels for QVC.  I live in a rural area and we do not have a UPS store so I cannot take my returns and have the QR code scanned.  In the town I live in, we only have a UPS drop box so if the return is not in a small box or envelope, I have to drive to another town where they have a UPS Drop Off Access Point.  Still not a UPS store but a hardware store that allows you to drop off wrapped and labeled UPS packages.  While this works fine for me, I am used to it, I feel the return slips should still be included in the packages.  Sometimes I get them, sometimes I don't.  Not everyone is computer savvy and not everyone has a printer.

By the way, when you initiate your return online, you have the option to return via UPS or USPS.  If you do USPS, your refund gets processed much faster than returning by UPS.  Not sure why, but I've made this discovery and am getting my refunds faster if I take my return to the post office.  Once USPS scans my package, I get an email from QVC telling me my refund is being processed and it's in my account in a couple of days.  UPS returns often take several weeks before refunds hit my account.

[Tomboy]

 I live in a rural area where the mail lady drives her own vehicle.  Neither she nor the local post office has the ability to scan QR codes but both she and the post office will take a boxed up package with a pre-printed label.  Not everyone can get with the times if you have no UPS store and the local PO is limited with what they can do.  I agree, it is that particular age group, the ones who may not have a smart phone or printer, that has kept QVC afloat all these years.  I don't know of any younger people who shop from QVC anyway.  My 40 and 43 year old children laugh when I watch QVC.