Reply
Respected Contributor
Posts: 4,758
Registered: ‎03-12-2010

Warning Walmart.com Account Fraud

I got an email this afternoon about changes made to my walmart . com account.  I didn't make any changes, so I tried to log into it and see.  I couldn't log in.  I tried to recover my password, but that said there was no account associated with that email.  I called the number in the email that said if I didn't request these changes to call immediately.  

 

Someone changed my email address on the account and tried to buy a bunch of gift cards.  The transaction was stopped because the payment was declined.  The CS lady tried to close the account but couldn't so she escalated the problem and 30 minutes or so later, they got it closed.  My bank account hasn't been hit but they are monitoring it and will close if it is.  This close to the shopping days makes this hard.  I use the cards on that account, so closed they are and I'll get one issued tomorrow so I can shop.  OMG what a hassle.  

 

Check your email and pay attention to those account changes notices.  Follow up on them because it is account fraud season!!!

Honored Contributor
Posts: 8,235
Registered: ‎03-09-2010

Re: Warning Walmart.com Account Fraud

I never set-up accounts, I always check out  as a "guest" and use PayPal with Walmart!  I just ordered something the other day and haven't received any emails!

 

Respected Contributor
Posts: 4,758
Registered: ‎03-12-2010

Re: Warning Walmart.com Account Fraud

I like to get the notices of shipping and tracking and all. If you are a guest, then you don't necessarily get those or the things associated with having an account like your order history. You can do that with a guest account via your email though. I just like the convenience of having an account.
Trusted Contributor
Posts: 1,824
Registered: ‎06-21-2015

Re: Warning Walmart.com Account Fraud

That's not good. I just got notified some items I ordered are ready to pick up tomorrow. I hope their won't be any problems.
Esteemed Contributor
Posts: 7,462
Registered: ‎03-13-2010

Re: Warning Walmart.com Account Fraud

I had this happen two years ago with a Kohl's account. Someone changed my password and email and ordered $2000 earrings.  The rep at the corporate office said they wanted the $191 Kohl's cash. I got the earrings they got the cash and spent it immediately. Kohls paid the return postage and credited my account within 2 weeks.

Esteemed Contributor
Posts: 5,069
Registered: ‎05-27-2016

Re: Warning Walmart.com Account Fraud


@Hooty wrote:

I never set-up accounts, I always check out  as a "guest" and use PayPal with Walmart!  I just ordered something the other day and haven't received any emails!

 


I have several people asking me what the big deal is with Pay Pal!  Ha.......my complaint?  Q doesn't take it.  I won't shop here anymore until they do.

*Call Tyrone*
Honored Contributor
Posts: 27,454
Registered: ‎03-09-2010

Re: Warning Walmart.com Account Fraud

It's not hard to hack some people's accounts. If they can find your e-mail address and know your name they can often gather enough information from public databases to hack your account. This is especially true for accounts where if the password fails you're asked a security question. In some cases those questions are ridiculously easy to hack. School mascot, mother's maiden name, birthplace, etc. are all pieces of information that can be easily found if you know who someone is. Many security questions are based on questions like those.

 

You can defeat those issues by using strong passwords and answering the security questions in ways that are gooblygook. If your school mascot was a Falcon, you don't necessarily have to answer "Falcon" when you initially answer the question. If you enter something completely irrelevant as the answer to the security questions you can foil many hacking attempts. A simple solution if you don't want to remember the gobblygook answers is to use the correct answer, but spell it backwards, or use all capital letters, or half capital letter and half lower case letters. Do something to make it harder for the hackers to guess correctly.

 

Given just a name and e-mail address and an hour or so of poking around the web, pretty much anyone can hack into certain websites where the security questions are easy to research. Once they get in, they can then change your e-mail address and create absolute chaos for you.

 

The data that exists on each of us, and that's available for free or a small fee, is pretty mind-numbing. If you were a student athlete, band member, member of honor society, etc. chances are a simple search of your name will turn up what high school you attended. Once you know the name of the school determining the school mascot is a breeze. Hackers will know the security questions certain web sites use and target getting the answers to those questions. Sites like ancestry.com can quickly let a hacker know your mother's maiden name, your birthplace, etc.

 

An experienced hacker with some time and minimal knowledge of you, can pretty quickly gather the answers to the security quesitons they'll encounter by guessing wrong on your password. Once they have that information and have access to your account, you're in all kinds of trouble. Some just take a shortcut and try to talk their way into your account through a naive customer service rep. They'll call up and try to get the rep to let them in claiming their old e-mail account is gone and they forgot their password. In some cases it works. You've just got to make it as hard on the bad guys as you can.

 

 

Fly!!! Eagles!!! Fly!!!
Respected Contributor
Posts: 4,758
Registered: ‎03-12-2010

Re: Warning Walmart.com Account Fraud

@gardenman  Thanks for the advice.  

 

My passwords are alpha-numeric and case sensitive, not linked to anything about me, different on each account, security questions aren't answers to the actual question but something not related to the question but something that I use instead of the standard answer, and now, all changed.  WalMart apparently did have someone with knowledge of their account setup on the tech side of things hack into it that way.  My baking accounts haven't been hit, so that is good, but from now on, I don't save my CC info, but memorize it.

 

I also don't publish on social media, so none of my personal information is out there by my social media.  I work in corrections, so I really don't want my personal life where inmates can get ahold of it.  I'm really freaked out by how much some people share.  WOW is all I have to say.