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[BornToShop]

I emailed CS regarding a $.47 refund on an item I returned on Easy Pay.  I ordered three sets in one order (return shipping label was for all 3) and returned only one set.  I am struggling to compute their math and explanation.  I am off work today and I admit my brain is "off" as well.  

I do apologize on any confusion on the return of order 4988649822 the LOGO
by Lori Goldstein 400TC Wrinkle Defense 10 0% Cotton Sheet. The amount we
billed was $16.91 however $5.49 deducted from refund amount for original
S/H and $10.95 deducted from refund amount for Q return label used making
the refund $0.47. If anything was wrong with the sheets please let us know
so we can fix this refund for you.

It has been a pleasure assisting you.  Thank you for shopping with QVC!

[GCR18]

The $5.50 for shipping to you is right.  The $10.50 for returning is for all 3 sets.  It should have been $6.95.  You are owed $3.55, maybe tax too?  Call customer service and tell them you use d the return label for three items, but only returned one.

Does that make sense?

[I am appleblossom]

I  learned that when I return something I am charged for the shipping for the return and the original shipping cost to deliver the item to me.  That is why your credit may bew so small.

[PinkyPetunia]

Why not give customer service a call and ask them to explain?   Sometimes It's hard to explain things in detail in an email.

[BornToShop]

I almost posted this in Customer Care; I wanted to make sure I wasn't overlooking something as I hardly return anything.  I will now call CS, not trying to be petty since it is not a lot of money, but being double dunned for shipping to return one item out of 3 is not right.  Thank you to all & will report back.  

[PINKdogWOOD]

@I am appleblossom  I believe you are charged for the orig s/h from them to you when you initially pay for the item. When you return and use their label $6.95 is deducted from your credit of item however much that is.  I hope you're not being charged again for your initial s/h.

[homedecor1]

All I know is I did my 1st return to Evine.  Bought item on 6 value pays original charge was $24.27 (s/h, tax, 1st install) I used the return label fee (7.95) my refund was $.21!!!!!

I called, argued & will never buy from this company again!!! I still can't comprehend why I had to pay original s/h charge again when I already did!  I was so frustrated 😤😤😤I rudely said thanks & hung up on the CS person who was just as frustrated with me!!

[Lipstickdiva]

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@homedecor1 wrote:

All I know is I did my 1st return to Evine.  Bought item on 6 value pays original charge was $24.27 (s/h, tax, 1st install) I used the return label fee (7.95) my refund was $.21!!!!!

I called, argued & will never buy from this company again!!! I still can't comprehend why I had to pay original s/h charge again when I already did!  I was so frustrated 😤😤😤I rudely said thanks & hung up on the CS person who was just as frustrated with me!!

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Evine does not refund the original s/h charge, just like QVC doesn't.

So if you paid say $5.99 to have the item shipped to you, that amount is not refunded.  How much was the original s/h though because your refund doesn't seem right?  You said the amount of $24.27 was just the first valuepay right?      

[Lipstickdiva]

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@PINKdogWOOD wrote:

@I am appleblossom  I believe you are charged for the orig s/h from them to you when you initially pay for the item. When you return and use their label $6.95 is deducted from your credit of item however much that is.  I hope you're not being charged again for your initial s/h.

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Q's return label fee starts at $6.95 then goes to $8.95 then $10.95 depending on the weight of the package.

[BornToShop]

My other issue is that return label was for 3 sets of sheets, hence the weight charge, but I only returned 1 set.  I will be calling CS soon; cking back here for more feedback from this thread before I do.