Returns Math

BornToShop · ‎03-10-2010

I emailed CS regarding a $.47 refund on an item I returned on Easy Pay. I ordered three sets in one order (return shipping label was for all 3) and returned only one set. I am struggling to compute their math and explanation. I am off work today and I admit my brain is "off" as well.

I do apologize on any confusion on the return of order 4988649822 the LOGO
by Lori Goldstein 400TC Wrinkle Defense 10 0% Cotton Sheet. The amount we
billed was $16.91 however $5.49 deducted from refund amount for original
S/H and $10.95 deducted from refund amount for Q return label used making
the refund $0.47. If anything was wrong with the sheets please let us know
so we can fix this refund for you.

It has been a pleasure assisting you. Thank you for shopping with QVC!

GCR18 · ‎07-03-2013

The $5.50 for shipping to you is right. The $10.50 for returning is for all 3 sets. It should have been $6.95. You are owed $3.55, maybe tax too? Call customer service and tell them you use d the return label for three items, but only returned one.

Does that make sense?

I am appleblossom · ‎06-27-2010

I learned that when I return something I am charged for the shipping for the return and the original shipping cost to deliver the item to me. That is why your credit may bew so small.

PinkyPetunia · ‎03-09-2010

Why not give customer service a call and ask them to explain? Sometimes It's hard to explain things in detail in an email.

BornToShop · ‎03-10-2010

I almost posted this in Customer Care; I wanted to make sure I wasn't overlooking something as I hardly return anything. I will now call CS, not trying to be petty since it is not a lot of money, but being double dunned for shipping to return one item out of 3 is not right. Thank you to all & will report back.

PINKdogWOOD · ‎05-13-2010

@I am appleblossom I believe you are charged for the orig s/h from them to you when you initially pay for the item. When you return and use their label $6.95 is deducted from your credit of item however much that is. I hope you're not being charged again for your initial s/h.

homedecor1 · ‎03-09-2010

All I know is I did my 1st return to Evine. Bought item on 6 value pays original charge was $24.27 (s/h, tax, 1st install) I used the return label fee (7.95) my refund was $.21!!!!!

I called, argued & will never buy from this company again!!! I still can't comprehend why I had to pay original s/h charge again when I already did! I was so frustrated 😤😤😤I rudely said thanks & hung up on the CS person who was just as frustrated with me!!

Lipstickdiva · ‎03-10-2010

@homedecor1 wrote:
All I know is I did my 1st return to Evine. Bought item on 6 value pays original charge was $24.27 (s/h, tax, 1st install) I used the return label fee (7.95) my refund was $.21!!!!!

I called, argued & will never buy from this company again!!! I still can't comprehend why I had to pay original s/h charge again when I already did! I was so frustrated 😤😤😤I rudely said thanks & hung up on the CS person who was just as frustrated with me!!

Evine does not refund the original s/h charge, just like QVC doesn't.

So if you paid say $5.99 to have the item shipped to you, that amount is not refunded. How much was the original s/h though because your refund doesn't seem right? You said the amount of $24.27 was just the first valuepay right?

Lipstickdiva · ‎03-10-2010

@PINKdogWOOD wrote:
@I am appleblossom I believe you are charged for the orig s/h from them to you when you initially pay for the item. When you return and use their label $6.95 is deducted from your credit of item however much that is. I hope you're not being charged again for your initial s/h.

Q's return label fee starts at $6.95 then goes to $8.95 then $10.95 depending on the weight of the package.

BornToShop · ‎03-10-2010

My other issue is that return label was for 3 sets of sheets, hence the weight charge, but I only returned 1 set. I will be calling CS soon; cking back here for more feedback from this thread before I do.