Re: What would you do?

Julie928 · ‎04-08-2013

Thanks, everyone. The garlands are in the box ready to go back. As I was packing them I noticed a couple of the berries had fallen off and were rolling on the carpet. I called customer service and they were really great. I won't have to pay shipping either way due to the condition they arrived in. So, that is good. However, @PinkyPetunia ~ I will be thinking twice before I order multiples of something that is so expensive. @PA Mom-mom ~ It's disappointing, isn't it? Like you, I have some beautiful items of Valerie's from many years ago that I pull out every Easter, Christmas, whatever the holiday may be. They are as beautiful as the day I received them. I'm sorry the bells you ordered weren't as you expected. Like me, you ordered multiples and were disappointed. I can't speak for anyone else, but I would rather pay a little more and get beautiful, quality items than (actually still pay more) and get lesser quality. Just my two cents...

lucymo · ‎12-13-2010

I would return them all. We have a right to expect the items to be in good condition. I have enough trouble with those styrofoam berries during normal use so I don't want to start out with them in shoddy condition. Sorry this happened to you.

Julie928 · ‎04-08-2013

@homedecor1 ~ Yes, the shipping was a killer! $16.50 for three garlands! I admit I agreed to pay it ~ I knew the cost when I hit the submit order button. But I was really expecting something beautiful I could display in our home all winter long. There is a website that sells craft items as well as lots of garlands for different seasons/holidays. I don't think I can mention the name here, though. I've always had good luck with their items and shipping over $49 is free. I'll bet I have something stored in the attic which will be just fine for the winter season, though. :-)

PA Mom-mom · ‎05-27-2015

@Julie928 Thanks, Julie 92! If my order is damaged in any way, I always ask for a full refund, including shipping. QVC usually complies. In your case, it is warrented; in my case, I guess it isn't. I'm just disappointed with Valerie.

BornToShop · ‎03-10-2010

Absolutely not would I even hesitate to return them.

tiny 2 · ‎03-10-2010

It sounds like they were stored in a very hot warehouse. I would send them back.

Winter Holiday · ‎06-15-2016

Hi Julie! Good to hear from you!

Based on what you said I would return the garlands as it sounds like a lot of time and additional money to fix the problems. I would especially worry about the airing out part. Smell is that funny thing that often sticks to the item. I had to return garlands of Valerie's before do to an unpleasant odor.

I just received Valerie's Mr & Mrs Claus and the Elves. I love all four but one elf came with a bell off that I have to glue back on and there is another bell that I have to replace on my own. These "dolls" came in plastic only. The plastic was halfway with nothing covering the feet. I thought they would be encased in styrofoam.

Winter Holiday · ‎06-15-2016

@PA Mom-mom wrote:
@Julie928 I agree that you should return them. And I can sympothize with you completely. I bought three of the door hangers with the three bells. The first I opened was so cheap looking, I didn't even take the others out of their boxes. I have some Valerie Christmas items that are so elegant and lovely, that I was shocked by the way this looked. My struggle started with writing the review. I don't want to write a bad review if I don't have to, and I guess I could have left it alone. But, I was so crestfallen, I had to write something. My husband and I struggled with a one, two or three star - just because we didn't want to be mean. But, to tell you the truth, it should have been a one star and we gave it a two star.

@PA Mom-mom thanks for mentioning the hangers. I almost bought one but was worried about quality of the ribbon from online photos. Is it the ribbon that looked bad? The ribbon looked thin to me.