@gb2
I am in the same situation. I had an order of Phillip Watson's Sparkler Cleome (shipped by Roberta's) that I placed on April 21st. It went "in process" and was supposed to be here by May 1st. Well, May 1st came and went, and still no Cleome. They weren't even shipped at that point.
I got fed up yesterday and tried to cancel. No such luck. I received the same message as you on my account saying that they were "attempting to cancel." The order now says it will be delivered by June 8th. What's the problem in cancelling? That's a month away! Surely those flowers aren't sitting in a box for a month with my name on them. At least they better not be...
I was on fb yesterday and Devin Wallien made a video explaining the problem with shipping. He said that because of the pandemic they are low on manpower. Less people are reporting to work so they can keep up with social distancing guidelines. Therefore they don't have enough people to package their flowers to keep up with the demand. He also said that since the weather has been so awful (cold, rain, no sun), they are not comfortable sending out flowers to customers. The flowers don't have a strong enough root system to survive the stress of shipping. All understandable reasons.
I appreciated his honesty, but it would be nice if QVC was honest about it too. QVC needs to notify customers about what is going on. Before seeing Devin's fb video, I had tried several unsuccessful attempts to call CS at QVC. If I had known all of this, I might NOT have tried to cancel my order and I definitely would have NOT attempted to call CS. What a waste of time.
I know these times are unprecedented and I'm sure we can't even begin to imagine the toll this is taking on QVC and their vendors. However, as I have been saying all along, the customers are still shopping and placing orders. We are still using our hard-earned money on THEIR products. More transparency from them would go a long way and perhaps cut down on people getting so upset.
Just my thoughts.