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03-24-2017 09:30 AM - edited 03-24-2017 09:31 AM
I've only been disappointed with one clothing piece I bought, a shirt dress. It looked like denim, but I believe it was a tencel fabric. I took it out of the package and tried it on. Seemed like a good fit, so I put it in the washing machine with three or four other pieces and selected a delicate cycle. The tag said to tumble dry low and I put it in the dryer with one other piece for about 20 minutes. When I pulled it out to check it, I noticed a slit about 6-8 inches long right down the middle of the back! It wasn't caught on anything or tangled up in any way, so I don't know how it got torn like that. It appeared to go along the grain of the fabric as if there were dotted lines or a perforation to split it apart. I never noticed how thin the fabric was until then. I got it on sale, but they originally had it priced around $140. They gave me a full refund without any hassle.
03-24-2017 09:52 AM
I can't say I've been thrilled with my purchases. Have returned two items (one too small other too large) and kept two items - both overpriced I now believe. It's a nice catalog. Too many boho type items, and too many shark-bite and really long back hems on tops - almost every one. Anyway, for me, no new orders.
03-24-2017 09:55 AM
Most of the stuff isn't my style at all. What I noticed is that the items in the catelogs I have received have been the same stuff for the past couple of years. They don't seem to rotate stock much.
03-24-2017 10:59 PM
I get their catalogs and drool over their tops and sweaters. So, I ordered a sweater and the fit was too small and it cost me $17 in shipping and handling after returning. Never again.
03-25-2017 09:34 AM
I haven't bought anything from them in the past two years or so but I bought several things prior to that. I love maxi skirts and maxi dresses an that boho chic look, so their styles work for me. I had no size issues with them or any other online retailer because I make no assumptions about size. I know my real measurements and everywhere I shop online, I use the size charts. If you do that, you won't have any size problems. So, now I think I'll have to pop over to their website and see what's going on...lol
03-25-2017 04:22 PM
Over the years I have purchased a few items from Soft Surroundings. I've only felt let down on a couple of occasions, but that can be costly considering their fees for delivery and return shipping. I particularly check them out for long feminine summer skirts. I am 5'5" and order the petite length (if available), so that I get an ankle or low calf length instead of true maxi. I have purcahsed a cople of exceptional coats from them. The styles were unique boutique looks-- not something every other mall store in the country would have.
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