Fashion

[gigy]

A while back, I ordered a Logo Modal Pocket Dress in the army green because every other color was sold out. I ordered a size medium because I am usually that size. It arrived and was too big, so I returned it and asked for an exchange in size and color from med to small and from green to charcoal. All the colors were back in stock. The Q credited me and no dress. I don't think they look at the information on the paperwork returned because this has happened too many times.

[NWOL]

Oh, I so agree with you.  I have sent back about five different items in the past couple of months for exchanges (different size).  I always check first to make sure it is in stock and they always just credit my account even though I clearly wrote on the slip what I wanted them to do.  I have called about it and customer service was not helpful.  It is frustrating to say the least.  What is the secret to actually getting the exchange?

[Magny]

The trick is to call CS, & tell them what you want to do.  They will note it on your order. Also, a post-it attached to the return, stating what you want, seems to work too. What they should do, but haven’t so far, when you call to request exchange, is to send you out the replacement immediately, with no new charge to your account for the replacement, because you will send them back one of the items within 2 weeks. If not, you will then be charged.  This is HSN’s system, & it works like a charm!

[Judaline]

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@Magny wrote:

The trick is to call CS, & tell them what you want to do.  They will note it on your order. Also, a post-it attached to the return, stating what you want, seems to work too. What they should do, but haven’t so far, when you call to request exchange, is to send you out the replacement immediately, with no new charge to your account for the replacement, because you will send them back one of the items within 2 weeks. If not, you will then be charged.  This is HSN’s system, & it works like a charm!

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Also, HSN doesn't want broken things back. They take your word for it (in my case 3 broken earthenware pots). I remember the CS gentleman, and yes he was! He said, 'Please! Don't send them back. We don't want broken things.' 

And yes, I know what you mean. I wonder if some of the CS people can't read 'cause they often don't pay any attention to my notes. And yes, the trick is to call first and say that you're returning it but would like.....................whatever and they mark it and it has never disappointed me this way.

[silkyk]

I usually add a BIG note on  to the teenie tiny return slip and tape that baby up so they can't help but see it! Also if you pay your own postage and make your own label check your return credit so they don't charge you for using their return label so you pay postage twice....actually 3 times!