Fashion

[brewhaha]

I got an item that was more expensive than the one I ordered so I kept it.

[Clover29]

On 9/3/2014 brewhaha said:

I got an item that was more expensive than the one I ordered so I kept it.

That has never happened to me

I've had the wrong item many times over the years (never from QVC, though) from catalogues/mail order companies, and it's always something cheaper than the item I actually ordered. You'd think the law of averages would make it 50/50, but no, mine is always some cheap junk instead of what I asked for.

[KippyK3]

Yes. I have had it happen recently, also with a SG order. I ordered two items and paid for express delivery. I received them on time but the items were completely wrong. Wrong size and wrong colors. They were labeled correctly in their bags, but the wrong items were in the factory sealed bags. Called CS right away, they apologized, told me to return the items and that they would credit my account, and also the shipping. Well, they did not! They only credited my account for standard shipping. I gave up after the third phone call and lost the money it cost for express shipping. Grrrr! I still had to shop and find an outfit for the wedding. BTW, Puppy Lips, Vera Bradley is on Zulily today. Huge selection, great prices. They are starting to sell out. They do not appear to be the outlet designs. I have ordered from this site before, and have never had an issue. FWIW.

[sparklestar]

I was checking my account status and refunds and found that I ordered an item in june and I didn't remember getting it. So I check the tracking info and to see if it was delivered, and lo and behold it showed:

<table id="tblOrderTrackingStatus" class="stripeTable" summary="Package Progress showing City, State, Date and Time of progress update." width="100%" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr class="odd"> <td>YOUR PACKAGE IS IN TRANSIT TO THE UPS FACILITY</td> <td>FLORENCE</td> <td>SC</td> <td class="tdDate">07/01/2014</td> <td class="tdDate"> </td> </tr> </tbody> </table>

So it never made it to my door. I called CS and explained and she said "normally we don't refund over 30 days and this has been 45 soooooo" I explained I didn't realize it until just now and she stated "next time don't wait 45 days."

Thanks you soooooo much for refunding me something I didn't received. Guess I should be grateful.

[tough_kitty]

On 9/3/2014 sparklestar said:

I was checking my account status and refunds and found that I ordered an item in june and I didn't remember getting it. So I check the tracking info and to see if it was delivered, and lo and behold it showed:

<table id="tblOrderTrackingStatus" class="stripeTable" summary="Package Progress showing City, State, Date and Time of progress update." width="100%" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr class="odd"> <td>YOUR PACKAGE IS IN TRANSIT TO THE UPS FACILITY</td> <td>FLORENCE</td> <td>SC</td> <td class="tdDate">07/01/2014</td> <td class="tdDate"></td> </tr> </tbody> </table>

So it never made it to my door. I called CS and explained and she said "normally we don't refund over 30 days and this has been 45 soooooo" I explained I didn't realize it until just now and she stated "next time don't wait 45 days."

Thanks you soooooo much for refunding me something I didn't received. Guess I should be grateful.

WHAT?!?!? Call them again and again until you get your refund!!! This is outrageous!!!!!!!!!!!

[ChillyTulip]

Had the same thing happen to me 2 weeks ago! Package addressed to me but got someone else's order....including her invoice! Q told me to send back the garment I received . . . Which I will do ONCE my credit goes through. And of course the item I wanted is sold out in my size.

[sparklestar]

On 9/3/2014 tough_kitty said:

On 9/3/2014 sparklestar said:

I was checking my account status and refunds and found that I ordered an item in june and I didn't remember getting it. So I check the tracking info and to see if it was delivered, and lo and behold it showed:

<table id="tblOrderTrackingStatus" class="stripeTable" summary="Package Progress showing City, State, Date and Time of progress update." width="100%" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr class="odd"> <td>YOUR PACKAGE IS IN TRANSIT TO THE UPS FACILITY</td> <td>FLORENCE</td> <td>SC</td> <td class="tdDate">07/01/2014</td> <td class="tdDate"></td> </tr> </tbody> </table>

So it never made it to my door. I called CS and explained and she said "normally we don't refund over 30 days and this has been 45 soooooo" I explained I didn't realize it until just now and she stated "next time don't wait 45 days."

Thanks you soooooo much for refunding me something I didn't received. Guess I should be grateful.

WHAT?!?!? Call them again and again until you get your refund!!! This is outrageous!!!!!!!!!!!

They finally did but scolded me in case it happens again. I kept trying to explain I just found it out and called them immediately. It's not like a knew a month ago and didn't call. I felt like she knew I had to get the refund but she just wanted to give me a hard time.

[tough_kitty]

On 9/3/2014 sparklestar said:

On 9/3/2014 tough_kitty said:

On 9/3/2014 sparklestar said:

I was checking my account status and refunds and found that I ordered an item in june and I didn't remember getting it. So I check the tracking info and to see if it was delivered, and lo and behold it showed:

<table id="tblOrderTrackingStatus" class="stripeTable" summary="Package Progress showing City, State, Date and Time of progress update." width="100%" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr class="odd"> <td>YOUR PACKAGE IS IN TRANSIT TO THE UPS FACILITY</td> <td>FLORENCE</td> <td>SC</td> <td class="tdDate">07/01/2014</td> <td class="tdDate"></td> </tr> </tbody> </table>

So it never made it to my door. I called CS and explained and she said "normally we don't refund over 30 days and this has been 45 soooooo" I explained I didn't realize it until just now and she stated "next time don't wait 45 days."

Thanks you soooooo much for refunding me something I didn't received. Guess I should be grateful.

WHAT?!?!? Call them again and again until you get your refund!!! This is outrageous!!!!!!!!!!!

They finally did but scolded me in case it happens again. I kept trying to explain I just found it out and called them immediately. It's not like a knew a month ago and didn't call. I felt like she knew I had to get the refund but she just wanted to give me a hard time.

Glad to hear you gor the refund and CS giving YOU a hard time for THEIR screw up is also outrageous!!! It's almost like all those people working there are jealous because we can buy this stuff and they can't so they take it out on us whenever they can.... and most likely they are not paid much.... This makes me not wanna shop at QVC....unfortunately, sometimes they have really good items I cannot find elsewhere...

[kate2357]

how weird...wrote a post and it shows up blank.

Um, never mind.

[karey]

It happened to me a couple of years ago. I ordered some cookware and received a set of Lock n Locks instead. At the time I was really mad, because the cookware was a Christmas present. Customer service was really nice when I called them about it. I returned the Lock n Locks and got the cookware eventually, which ended up being a late Christmas present.