Fashion

[Magny]

When I send back something I want to exchange, I write on a sticky note what I want,

& attach it to item, along with the return slip.  This usually works, but if exchange is not

available, they then treat it as a regular return, usually.

[Lucylu12]

I always contact QVC Easy Returns. I give them the order information and let them know I want an exchange giving them the size and color. Within minutes I look at my order and the exchange is made before I even get the item I am returning in the mail. I have had no problems doing it this way, it's a wonderful thing because sometimes the item sells out before they get your item back at the warehouse. This avoids that problem.

I think it's one of the best things the Q has done. Plus refunds are fast using QVC Easy Returns too if that is something you want to do also.

[bells4me]

They did the same thing to me on a pair of sterling earrings.  I called because the clasp was defective & returned for an exchange.  They were available on website & still are.  They processed as a return but did refund postage both ways.