Fashion

[Snicks1]

Here was my email to CS:

A261389 Where are the "click here" measurements? Not seeing these
measurements on several items anymore. Can't order anything that doesn't
list individual measurements. The hosts don't give measurements anymore
either. Anything that doesn't have the measurement guide I won't even
consider. The new S&H policy prevents that as it makes it too expensive to
"try on" an item you don't know. Thank you. Have a nice day.

Got the standard answer:

Thank you for emailing QVC.

Since customer satisfaction is our top priority here at QVC, we always
appreciate any suggestions or comments from our customers. I have
forwarded your suggestion to the appropriate department.

It has been a pleasure assisting you. Thank you for shopping with QVC!

Well, I did tell them the problem with this, anyway.

[JustJazzmom]

Sometimes I feel our feedback or complaints go into this 'appropriate department':

[EdithEllenLily]

This should be the #1 thread for all QVC customers who buy clothing items.

I wonder what clothing vendors will think of all of these changes? I am sure it will cut into their revenue moving forward.

The QVC communication (how it was done, what was said, what was not said) was terrible with this S&H policy change.

[scotnovel]

On 2/4/2015 brii said:

I talked to somebody in CS. I told her many new items are missing the "click here" sizes. She didn't believe me. LOL

I gave her an item number and she looked at it. She then said to hit the "sizing" tab and that's where the measurements are. I said those are not garment measurements. She was sort of arguing with me that those are good enough.

I got the standard "we will pass your comments along to the appropriate department."

Okie dokie...

I don't see the problem. I looked online at several brands (Issac, Liz Claiborne, Quacker etc) of tops this morning before I saw this topic on the forum and found the sizing chart for every one by doing exactly what she said. There is a sizing tab that is easy to find and it included how to measure and the full sizing chart.

[Coco Butter Bean]

On 2/4/2015 Scotnovel said:

On 2/4/2015 brii said:

I talked to somebody in CS. I told her many new items are missing the "click here" sizes. She didn't believe me. LOL

I gave her an item number and she looked at it. She then said to hit the "sizing" tab and that's where the measurements are. I said those are not garment measurements. She was sort of arguing with me that those are good enough.

I got the standard "we will pass your comments along to the appropriate department."

Okie dokie...

I don't see the problem. I looked online at several brands (Issac, Liz Claiborne, Quacker etc) of tops this morning before I saw this topic on the forum and found the sizing chart for every one by doing exactly what she said. There is a sizing tab that is easy to find and it included how to measure and the full sizing chart.

We don't need the size chart, it's the CLICK HERE measurements that are important. They give the ACTUAL garment measurements.

[brii]

On 2/4/2015 Scotnovel said:

On 2/4/2015 brii said:

I talked to somebody in CS. I told her many new items are missing the "click here" sizes. She didn't believe me. LOL

I gave her an item number and she looked at it. She then said to hit the "sizing" tab and that's where the measurements are. I said those are not garment measurements. She was sort of arguing with me that those are good enough.

I got the standard "we will pass your comments along to the appropriate department."

Okie dokie...

I don't see the problem. I looked online at several brands (Issac, Liz Claiborne, Quacker etc) of tops this morning before I saw this topic on the forum and found the sizing chart for every one by doing exactly what she said. There is a sizing tab that is easy to find and it included how to measure and the full sizing chart.

I don't need the chart. I know my body measurements.

We're talking about the garment measurements.

[betteb]

On 2/4/2015 Vivian said: The last time QVC decided not to reveal garment sizes, many of us decided not to make any clothing purchases until the information was given to us once again. QVC relented. I suggest we repeat history if QVC decides they want to remove yet another service to consumers. I hardly watch QVC anymore. Next may come I hardly prurchase from QVC anymore. It seems that QVC brass keep coming up with ways to anger and frustrate customers.

I'm in. No measurements, no buy

[scotnovel]

On 2/4/2015 brii said:

On 2/4/2015 Scotnovel said:

On 2/4/2015 brii said:

I talked to somebody in CS. I told her many new items are missing the "click here" sizes. She didn't believe me. LOL

I gave her an item number and she looked at it. She then said to hit the "sizing" tab and that's where the measurements are. I said those are not garment measurements. She was sort of arguing with me that those are good enough.

I got the standard "we will pass your comments along to the appropriate department."

Okie dokie...

I don't see the problem. I looked online at several brands (Issac, Liz Claiborne, Quacker etc) of tops this morning before I saw this topic on the forum and found the sizing chart for every one by doing exactly what she said. There is a sizing tab that is easy to find and it included how to measure and the full sizing chart.

I don't need the chart. I know my body measurements.

We're talking about the garment measurements.

I misunderstood the original post so I just looked (again) at several of the tops that I checked out earlier this morning and all of them had the following:

"For more detailed Fit and Sizing information, please refer to the Sizing tab above. To see the specific garment measurements for this item, click here."

It was on the detail section about the garment. A couple of the tops that I looked at were new ones. I certainly don't doubt the OP or others, but since the info was there for the 10 tops I looked at, including some new ones, it would seem that QVC is not changing their policy about including this info but likely has a delay in getting all the info added for some new items.

A261960 was one of the new ones that I looked at that had the info.

[GinaV24]

I sent an e-mail and did the feedback button. Got a response telling me they were sorry about it but that doesn't really address the problem.

[brii]

On 2/4/2015 Scotnovel said:

On 2/4/2015 brii said:

On 2/4/2015 Scotnovel said:

On 2/4/2015 brii said:

I talked to somebody in CS. I told her many new items are missing the "click here" sizes. She didn't believe me. LOL

I gave her an item number and she looked at it. She then said to hit the "sizing" tab and that's where the measurements are. I said those are not garment measurements. She was sort of arguing with me that those are good enough.

I got the standard "we will pass your comments along to the appropriate department."

Okie dokie...

I don't see the problem. I looked online at several brands (Issac, Liz Claiborne, Quacker etc) of tops this morning before I saw this topic on the forum and found the sizing chart for every one by doing exactly what she said. There is a sizing tab that is easy to find and it included how to measure and the full sizing chart.

I don't need the chart. I know my body measurements.

We're talking about the garment measurements.

I misunderstood the original post so I just looked (again) at several of the tops that I checked out earlier this morning and all of them had the following:

"For more detailed Fit and Sizing information, please refer to the Sizing tab above. To see the specific garment measurements for this item, click here."

It was on the detail section about the garment. A couple of the tops that I looked at were new ones. I certainly don't doubt the OP or others, but since the info was there for the 10 tops I looked at, including some new ones, it would seem that QVC is not changing their policy about including this info but likely has a delay in getting all the info added for some new items.

A261960 was one of the new ones that I looked at that had the info.

The items I checked this morning do not have click here measurements. I don't know if there is a delay in putting those up or if they are eliminating them.