Gettinng return items....

dogsx3 · ‎02-05-2011

I just got my 300.00 Isaac cashmere wrap. Before I even took it out i could smell the old stale perfume on it. I knew it was a return because my other cashmere items come in a zip plastic for storage and are folded very nice. i don't wear perfume, and i don't understand how ladies can return things like this when they must have worn them. Please do not wear perfume if you are going to be returning items, this was just gross. I am not going to order anymore if an item sells out, that way i have a better chance of not getting a return item.

Katcat1 · ‎07-21-2011

Where is Quality Control? First of all, it should have been sold "As Is" and discounted. It really is disgusting to think you should accept the item in that condition.

kindness is strength

hoosieroriginal · ‎03-04-2012

I would definitely request the Q pay the return fees - you shouldn't have to pay for that.

Tinkrbl44 · ‎08-23-2010

@dogsx3 wrote:
I just got my 300.00 Isaac cashmere wrap. Before I even took it out i could smell the old stale perfume on it. I knew it was a return because my other cashmere items come in a zip plastic for storage and are folded very nice. i don't wear perfume, and i don't understand how ladies can return things like this when they must have worn them. Please do not wear perfume if you are going to be returning items, this was just gross. I am not going to order anymore if an item sells out, that way i have a better chance of not getting a return item.

@dogsx3

You left out the most important part ..... what did Customer Service say?

dogsx3 · ‎02-05-2011

@Tinkrbl44 wrote:
@dogsx3 wrote:
I just got my 300.00 Isaac cashmere wrap. Before I even took it out i could smell the old stale perfume on it. I knew it was a return because my other cashmere items come in a zip plastic for storage and are folded very nice. i don't wear perfume, and i don't understand how ladies can return things like this when they must have worn them. Please do not wear perfume if you are going to be returning items, this was just gross. I am not going to order anymore if an item sells out, that way i have a better chance of not getting a return item.
@dogsx3

You left out the most important part ..... what did Customer Service say?

They did say they would pay return shipping, they are usually good about that. But it should have been sold "as is" , my sense of smell is not that good, so if i smelled it they should have.

NicksmomESQ · ‎08-19-2014

That has happened to me several times.It's gross to get someone's used return!! I always call customer service.They always pay for the return shipping & reimburse original shipping charges if I choose not to reorder!! They need to be more diligent in what they pass off as new!!

Kachina624 · ‎03-10-2010

When something is sold out that I really, really want, I'm always delighted to get a return. Lucked into one yesterday on a shirt I'd been stalking. I've never received anything that appeared to have been "used".

New Mexico☀️Land Of Enchantment

dex · ‎03-09-2010

@Kachina624 Lucky you.I once got a return with a Kleenex in the pocket.I know that you can get returns in any store but if you see the item and it appears okay that is your choice.