Need Help Regarding Norton Anti-Virus

Ladygray · ‎06-18-2017

During Covid, instead of going out and buying my new Norton renewal like I usually did in a box store, I ordered it from Norton. The first year it was $30. Upon renewal last year it was $99. Because of Covid, I did the auto renewal, too much in my life going on to worry otherwise.

Since that time, my charge card I used was updated and now Norton is telling me I need to update my card info for my service to continue (it's up for renewal end of the month). I'm glad they can't charge me now and I would prefer to cancel and go get a renewal for 1/2 the price at a box store download or key card.

However, will I have a problem with cancelling and then buying the cheaper version? I'm not sure if they will deny it for some reason. I know they make their money on people like me who renew and it's more expensive.

I'm just afraid if I get the one from the store and you have to register it under your accont, I may denied. I don't get it because I'm still using their product.

I am going to try to call them, but that usually is a joke. No one will answer or know.

I would appreciate any suggetions. Thank you.

Katcat1 · ‎07-21-2011

@Ladygray You may want to consider Webroot antivirus. Very reasonable even upon renewal and send you monthly reports.

kindness is strength

ECBG · ‎01-08-2011

@Ladygray

DH is the areas foremost computer pro. His degree was physics. He also works with ransom viruses.

He uses Malware bites on all of the doctor offices he works with and on our computers. Many people are dropping Norton.

We have yet to have an issue.

CelticCrafter · ‎03-09-2010

Sign up for Rakuten, go through their website to order it and get a 60% rebate off the annual price.

Venezia · ‎03-09-2010

@Ladygray - Disregard everything I just said in my previous post!!!

Your thread made me check on our own Norton and I noticed we were just renewed on 1/21/2022 for $131 (and change).

I looked at the calendar and saw we were within the 60-day cancellation period so I did a live chat.

Can I just say right now I'm fuming? It appears my DH got the auto-renewal notice in December and he simply deleted it without bothering to check the cost (and I now know he did the same last year).

Long story short: they count the 60-day period from the date they charge your card, which was more than a month in advance. They refused to do anything about it and when I saw that I could've bought the exact same version at Staples for $29.99 or at BJs for $34.99 - won't tell you what I said (under my breath; not to the agent).

It seems they are hardening their policies and I told the agent it was a rip-off of longtime customers. I asked to speak to a supervisor and was told the super was in a meeting (aren't they always?).

So, we're out nearly $100 we could do without losing. I made sure the agent canceled the auto-renewal. For that kind of money, I can install the product myself.

Don't give them your new credit card details and get them to cancel the auto-renew. If you do it ahead of time, you may get a decent deal.

(Oh...and I was told I could always call to try to speak to a supervisor! And I should add, the agent tried to justify the price by saying we have the Premium 10-Device version. Which is exactly what I could purchase at the prices I gave above.)

"" A little learning is a dangerous thing."-Alexander Pope

judianne · ‎07-09-2014

I have spent a lot of time online getting rid of all the auto renewal stuff ! It's madness that sometimes they just charge and charge if they have your credit card . I still get notifications from my old anti-virus company that I canceled more than5 years ago saying my service protection needs to be renewed . They also started at $40 and were at $100 when I dropped them .My brother was in IT service all his working years . He uses a free one off the internet .

Venezia · ‎03-09-2010

@judianne - It's obvious they rip off their customers for the "convenience" of auto-renewal. You'd think they'd want to keep their longtime customers, but it appears not.

"" A little learning is a dangerous thing."-Alexander Pope

Ladygray · ‎06-18-2017

@Venezia

Thank you for your advice and warning!

As long as they don't have my new card update, they can't charge me.

If I cancel and then add the one from Staples... they can't deny it can they? Since they know my name, etc.

Some of the ones at Staples and Office Max say "auto renewal" on them too. I guess you can just keep canceling. I just hope if you put it on your system, you don't have to give them your charge card to activate it.

I'm so nervous.