iPhone and iPad problem

gadgetgal613 · ‎07-07-2021

A good friend of mine had her Apple ID password changed on her iPhone. How that happened is still a mystery. After futile attempts to fix the problem, she called and asked me to help. We contacted Apple Care and they were very helpful except for one problem. The onscreen keyboard would not go away no matter what we tried to do. The choice of "forgot password" was located behind the onscreen keyboard and we could not get to it. How the change password option finally became visible is a mystery to me. I don't own an iPad and rarely use my phone for anything so my question is, how do you get rid of the onscreen keyboard when you won't want to use it? She has an iPhone 6 and a newer iPad. Thanks.

Teddixat · ‎10-04-2010

@gadgetgal613 I find that turning the IPad and iPhone off then on again usually fixes any problem.

CalminHeart · ‎03-09-2010

Did she try changing her keyboard settings? Did you google it? I did and there are lots of options. Without knowing what phone she has, it's difficult to know which choice to select. I've had apple products for years but never had this happen so I don't know.

CalminHeart · ‎03-09-2010

The first thing I'd do is a hard reset. Hold the home and power key down together until it shuts off and comes back on.

gadgetgal613 · ‎07-07-2021

The problem with the keyboard happened while we were on the phone with Apple Care. We were each on one of her devices and neither device would allow us to get rid of the onscreen keyboard. Doing a hard reset was not possible and stay connected to the tech helping us. I tried sliding up, down, right and left to make it go away and nothing got rid of it. Since it covered up the "forgot password option", we weren't allowed to move forward. There has to be a way and my searcing online found nothing.

TVLand · ‎11-14-2013

I would go to an Apple Store....make an appointment ....those representations really know the products....However , the problem with the Apple phone 6 could be because that phone was phased out.....I had that model a few years ago....and was told in time I would no longer be able to do any updates to that phone....based on that... I upgraded to the 8+ model.....if all you do is use your phone for calls you may be okay....but if you want to take full advantage of what a smart phone is capable of ....it may be time to upgrade ...

Kachina624 · ‎03-10-2010

@TVLand That's what I love about Apple products. You pay a fortune for them, way more than they're worth, then they put a time limit on how long they can be used. When that happened to my iPad, I went to Samsung and never looked back.

New Mexico☀️Land Of Enchantment

Sooner · ‎03-10-2010

With devices that do a lot, you need to trade in before they become obsolite or decide you can use a less technical (expensive) item.

It's not worth the headaches and frustration and maybe loss of data to hang on and hang on. Software gets way more complicated and eats memory and storage. It's just the nature of the beast.

I started out with a 128K computer. A beast for the time and the envy of all. Did I ever think I'd need a terabyte of anything? I'm not sure it existed at the time. . .

proudlyfromNJ · ‎05-01-2010

I have two iPads. A newer one and a very early one. The early one doesn't get updates,etc, but it works fine. I am on these boards with it quite often. Still get FaceTime, texts,etc. I am happy with my Apple procducts and to me that's all that matters. To each his own.

Tori3569 · ‎06-27-2010

i have all apple tech products and have only used apple since the iPhone and iPad came out.

Unfortunately, the keyboard does get stuck every once in a great while and as previously mentioned, you have to turn it off and then back on.. That solves many issues on apple products and they sometimes even say to do that in the customer support forum on the website.