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Respected Contributor
Posts: 4,223
Registered: ‎03-10-2010

In the last few days my mouse has been acting up.  It won't click and an image comes up saying "disconnected" and I can't click on anything - freezes up.

 

Then a few minutes later the image shows "connection".

 

I have a desktop iMac and have never heard about mouse issues.  I replaced the batteries and it has not made any difference.

 

Help!  What's going on?

If your face brightens when you meet a friend, you have struck gold. - unknown
Honored Contributor
Posts: 19,287
Registered: ‎03-09-2010

Is is an attached mouse or a wireless one, if it is the latter, it might need batteries

Stop being afraid of what could go wrong and start being positive what could go right.
Honored Contributor
Posts: 14,986
Registered: ‎03-15-2014

Is your mouse corded or wireless?  If corded, I'd check the spot where it plugs into the computer.  The connection may be loose or falling out.

Respected Contributor
Posts: 4,223
Registered: ‎03-10-2010

@I am still oxox

@ValuSkr

 

Yes, as stated, I replaced the batteries 2 days ago.  Wireless.

If your face brightens when you meet a friend, you have struck gold. - unknown
Honored Contributor
Posts: 14,986
Registered: ‎03-15-2014

I've always had better luck with corded mice.  The wireless kind are nice when they work but maddening when they don't.  Plus, they require a steady diet of batteries.

Honored Contributor
Posts: 20,982
Registered: ‎07-26-2014

Read Apple's Knowledge Base Article https://support.apple.com/en-us/HT204621

 

 

If nothing works from the Article, post on Apple's Bluetooth Mouse forum.

 

If you are still under warranty and/or have Apple Care, call them.

"Never argue with a fool. Onlookers may not be able to tell the difference."


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Respected Contributor
Posts: 4,223
Registered: ‎03-10-2010

Batteries - so true.  Will get a corded mouse.  Thanks. 

If your face brightens when you meet a friend, you have struck gold. - unknown
Respected Contributor
Posts: 3,958
Registered: ‎09-28-2010

My sil has had nothing but trouble with wireless mice on his iMac desktop.  They get jumpy and inaccurate, then connect and disconnect all the time.

 

I recently bought a new small wireless logitec mouse and it connected up perfectly and worked well for me.  I didn't leave it, and don't know if it would eventually mess up like all the others.

 

Honored Contributor
Posts: 9,305
Registered: ‎06-08-2016

Re: Mouse trouble

[ Edited ]

I love my Logitech wireless mouse.   But I use a Toshiba, not Apple product.

Re-set your wireless connection, I don't know how to explain it.    Like re-settting a blue-tooth connection.   Un-do everything then set it all up again like you did when it was new.   Hope it helps.

 

ETA then reboot......there's always the "reboot" 

 


@pommom wrote:

In the last few days my mouse has been acting up.  It won't click and an image comes up saying "disconnected" and I can't click on anything - freezes up.

 

Then a few minutes later the image shows "connection".

 

I have a desktop iMac and have never heard about mouse issues.  I replaced the batteries and it has not made any difference.

 

Help!  What's going on?


 

Honored Contributor
Posts: 13,913
Registered: ‎03-10-2010

 

I go through a few setting steps with all my wired mice. FIrst I make sure it is very clean and moves easily. I then open the options setting for my mouse, and make some changes. If that does not work?

 

Not many computer components cheaper to buy new, so I buy a new one.

 

 

 

hckynut(john)

hckynut(john)