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Esteemed Contributor
Posts: 7,708
Registered: ‎12-01-2023

@spiderw   I'm so sorry it happened to you before.  It's such a scary, vulnerable feeling.

 

Thank you so much for your kind words.  I really do appreciate your taking the time to respond.😊💝

Respected Contributor
Posts: 3,669
Registered: ‎10-09-2023

@cheriere  I would get some software on the computer like mccafee that is supposed to safeguard against viruses if that is what is going on here. I don't have FB but seems like it can cause many issues apparently. I hope you get it figured out for her. Maybe she could watch Hulu or Netflix instead, lol.

Trusted Contributor
Posts: 1,912
Registered: ‎03-09-2010

@cheriere wrote:

@Tori3569 wrote:

There is no reason FB wouldn't allow you to change a password unless you shut down her account.  There is always access to profile, passwords, etc.  There is a security section of the website that should be able to help.  


I didn't shut it down.  I don't use facebook, so I'm not even sure about how to go about doing it.  She said she sent facebook messages about these videos.  However, she claimed she couldn't change her password whenever she tried.  Maybe she was just too rattled at the time and hit something wrong.  I don't know.  But for now, we're not using that computer.  I'm almost afraid if she goes to get on facebook with the other laptop she has, it may get hacked too.


@cheriere 

 

I haven't read the other posts so I apologize if this is a repeat.  Unless the problem with Facebook is fixed, she'll have the same problems on ANY other device she uses it on!  There are privacy settings that have to be done but they're hard to understand if you aren't familiar with Facebook.   There are so many scams on there that if you don't have a suspicious mind, you can get in big trouble.  I hate to say it but she shouldn't be on Facebook. 

Respected Contributor
Posts: 4,143
Registered: ‎03-10-2010

@cheriere Oh no! This is terrible. Thanks for the warning and I hope you and your mom can get everthing figured out and no harm is done! Good luck!

"We can judge the heart of a man by his treatment of animals" -Immanuel Kant

"Once you have had a wonderful Dog, a life without one, is a life diminished"-Dean Koontz
Trusted Contributor
Posts: 1,161
Registered: ‎06-14-2018
@cheriere - It’s crazy how many scammers are out there just waiting to take advantage of people!! They especially target seniors who may not be as computer savvy or aware of this increasingly common problem. It’s becoming difficult to weed out bogus ads, calls, and emails. These con artists steal logos to make things look legitimate. I saw on a news show that this has become an extremely profitable “business” bringing in millions to these scammers. My friend’s MIL lost the majority of her retirement savings as she entered the early stages of dementia. It really is sickening!
Esteemed Contributor
Posts: 5,460
Registered: ‎03-09-2010

I hope you are able to fix this situation. Your bank isn't going to want to continue replacing your accounts. She will have to stop using Facebook.

Please ask your bank about extra security measures to use with your accounts. 

Esteemed Contributor
Posts: 7,708
Registered: ‎12-01-2023

@SaveTheTurtles wrote:

@cheriere  I would get some software on the computer like mccafee that is supposed to safeguard against viruses if that is what is going on here. I don't have FB but seems like it can cause many issues apparently. I hope you get it figured out for her. Maybe she could watch Hulu or Netflix instead, lol.


Thank you 😊💝. If we do keep this computer I'll definitely have to get this kind of software.  This weekend she's been watching Netflix.  

I told her when she does go back on facebook to please NEVER watch anymore videos of strange people or places.  Since I haven't used facebook in over a decade I haven't been too helpful in helping her to navigate through it.

Esteemed Contributor
Posts: 5,887
Registered: ‎08-28-2010

It's not the computer.  As mentioned previously, your mother needs to make her Facebook wall private so only her friends can have access to her wall.

 

If it remains public, then anyone in the Facebook world can post on the wall.