Electronics

[cheriere]

@Estellee     No, I saw what she'd been watching.  They came up in her regular feed where friends comment.  She'd been watching different videos daily for close to a month.  

I honestly couldn't understand why she was even interested.  Then, I saw one had the title, "Man throws first wife and children out after marrying second."  They were all basically like this, showing how women and children were being abused and trying to live outdoors.  Of course others were showing what women endured inside the home etc.  Really depressing, compelling subject matter.  

My mom really felt terrible for these women and kids.  She'd even shown me parts of the videos before.  I tried to get her to stop watching them just because they upset her so.

[cheriere]

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@Tori3569 wrote:

There is no reason FB wouldn't allow you to change a password unless you shut down her account.  There is always access to profile, passwords, etc.  There is a security section of the website that should be able to help.  

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I didn't shut it down.  I don't use facebook, so I'm not even sure about how to go about doing it.  She said she sent facebook messages about these videos.  However, she claimed she couldn't change her password whenever she tried.  Maybe she was just too rattled at the time and hit something wrong.  I don't know.  But for now, we're not using that computer.  I'm almost afraid if she goes to get on facebook with the other laptop she has, it may get hacked too.

[Biftu]

No Facebook No Problems.

[goldensrbest]

I went to fb,and changed my password.

[Marp]

@cheriere,  instead of throwing the computer into the garbage a less expensive than replacement option would be to pull the disc drive and replace it.

Since the OS would have to be reinstalled it might be worth having this all done at a local computer shop.

[goldensrbest]

 Think about getting  a  Apple lap top, i had other brands ,dell and always had trouble with them, i am 72 so wondering if your mom is my age?

[Nightowlz]

@cheriere 

You can get her credit report free once per year at annualcreditreport dot com to see what kind of activity is on it.

You can also freeze her credit or put a fraud alert on it. Go to EquiFax, TransUnion or Experian which has information on what to do if you are a victim of credit card fraud.

Call the credit card company so they can close the account & issue a new card.

Make a report with the police dept. 

[Mz iMac]

@cheriereReguarding your previous post:  

HP Computer Scam Calls

  You didn't follow up w/any of the recommendations/suggestions mentioned?

[Scooby Doo]

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@cheriere wrote:

@Scooby Doo         Oh my!  I hadn't thought to do MANY of the things you suggested, but I WILL NOW!!!

I didn't think about her Social Security and other direct deposits.  I didn't consider them taking out cards or money using her information either!  

Im thankful we were able to get in contact with one of her banks.  The other was already closed and isn't open on the weekend.  We did call the number on the back of that bank card, but they claimed we'd have to call back Monday unless she wanted to report the card stolen.  They did check and thankfully no monies had been released to any overseas requests.  But, you're right.  We're gonna have to change both accounts and get new card numbers for everything just to be on the safe side.

Meanwhile, she's trying to hide all this from my dad.  She's afraid he'll freak completely out...and he will, but there may be no way around it!

The only reason I didn't throw the computer in the garbage was in case we needed it to further track these people down or as proof for something.  However, it will NEVER be used again!  She's using her old laptop for the time being. I've even told her to stay off facebook.

I don't know anything about the dark web so we'll have to check with a computer person to help us figure out if information is on there.  

Im so sorry this happened to you too.  I pray it's not going to be as bad as I'm thinking.  I took a screenshot of your post to use as a guideline for helping me check off things I need to do.  Getting in touch with Social Security is a priority.  

Thank you for your advice and kind words.  If you remember anything else I may need to do, would you please post?  I really appreciate it.❤️

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You can do a dark web scan through the Experian website.

If she gets a new bank acct # you don't need to call social security.  Just go to their website and do a direct deposit change.  Everything can be done on websites now.

[monicakm]

@cheriere 

I despise Facebook and this is just one of the reasons why. Does your mother use any antivirus et al programs and keep them up to date?

This guy on YouTube is awesome! If you look through his video titles, you more than likely will find a video of his that will explain what to do if you've been hacked. I love watching his videos.  His team has shut down more scam artists call centers than anyone.

YouTube title... when scammers don't believe they can be hacked.

You guys need to cancel any cards that were compromised and contact the bank. Unsubscribe from facebook! Don't open any attachments in emails even if it's from someone you know. If you want to open and attachment, contact the person first that sent it and ask if they sent you an email with an attachment. If it's too good to be true it's a scam. Install antivirus and antimalware software and keep them up to date.  I'm sorry this has happened to your mom. It's a pain in the you know what.